retention-call-script

name	retention-call-script
description	Create short phone scripts for cancellation, retention, loyalty, refund, fee reversal, downgrade, and price-match calls. Use when the user wants to sound calm, firm, and prepared on a customer-service call.
version	0.1.0

Retention Call Script

Use this skill to prepare a call that stays focused under pressure.

Workflow

1. Define the call objective and acceptable alternatives.
2. Prepare account facts, evidence, competitor offers, and desired resolution.
3. Write a 30-second opening statement.
4. Add branches for common responses: no, supervisor, one-time credit, contract, cancellation fee, retention offer, callback.
5. End with confirmation: case number, effective date, email confirmation, next bill check.

Output format

Return Goal, Opening script, Response branches, Confirmation checklist, and Notes template.