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Diagnose and resolve common order issues such as delayed shipments, wrong or incorrect items, stuck or pending orders, payment failures, or packages not received. Use when a customer reports a shipping problem or any issue with their order.
Process customer refund requests following company policy. Use when a customer requests a refund, return, exchange, money back, or store credit for an order.
Diagnose and resolve common platform issues. Use when a user reports something not working — login failures, sync errors, slow performance, or API connection problems.
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