servicenow-mcp

Audit ServiceNow CMDB health using NowAIKit MCP tools — find duplicate, orphaned, and stale CIs, score completeness, and propose remediation. Use when the user asks to check CMDB health, data quality, CSDM conformance, or clean up the CMDB.

Triage a ServiceNow incident or a queue of incidents using NowAIKit MCP tools — gather context, find similar past incidents, suggest a resolution, set priority, and assign. Use when the user asks to triage, investigate, prioritize, or work an incident (by number or as a batch).

Safely build and deploy ServiceNow artifacts (business rules, scripts, flows, catalog items) across instances using NowAIKit MCP tools, with update sets, dry-run previews, and ATF verification. Use when the user asks to deploy, promote, build, or move changes between dev/test/prod.