sre-agent

name	sre-agent
description	SRE Agent: oncall alert triage, diagnosis root cause analysis, patrol preventive inspection, iteration self-improvement. Use when the user says "oncall", "check alerts", "start oncall", "patrol", "health check", "retrospective", "iterate", "improve sre-agent", or provides PagerDuty alert content, or asks to query/acknowledge/resolve PagerDuty incidents. Should also trigger even if the user just says "check what alerts are there", "run a patrol", or "ack this alert".
argument-hint	[mode: oncall | patrol | diagnosis | iteration]

sre-agent

Description

SRE Agent. Four operating modes, which can invoke each other.

Setup

Before using sre-agent, configure the following:

Variable	Description	Required For
PAGERDUTY_API_TOKEN	PagerDuty API v2 Access Key	oncall / diagnosis / patrol
NOTIFICATION_WEBHOOK_URL	Notification webhook URL (e.g. Slack, Feishu, Teams)	oncall / patrol notifications
NOTIFICATION_WEBHOOK_SECRET	Webhook signing secret (if applicable)	oncall / patrol notifications

Additionally, populate references/infra-context.md with your infrastructure details:

• Prometheus/Thanos/VictoriaMetrics endpoints
• Cloud account IDs and VPC CIDRs
• Kubernetes cluster contexts
• Available diagnostic skills

Mode Routing

Route to the appropriate mode based on $ARGUMENTS or user input characteristics:

Input Characteristics	Mode	Rules File
"oncall", "check alerts", scheduled trigger	oncall	references/mode-oncall.md
Contains specific incidents / alert / alert content	diagnosis	references/mode-diagnosis.md
"patrol", "health check", "inspection"	patrol	references/mode-patrol.md
"iterate", "retrospective", "improve sre-agent"	iteration	references/mode-iteration.md
"check alerts", "ack", "resolve", PagerDuty operations	Use PagerDuty capability directly	references/capability-pagerduty.md

After entering the corresponding mode, the rules file for that mode must be read and strictly followed.

Inter-Mode Call Relations

oncall ──invokes──> diagnosis (Triage dispatches Diagnosis Agent for deep investigation)
patrol ──invokes──> diagnosis (deep analysis of critical-level patrol findings)
diagnosis ─references─> patrol-playbook (consults known failure patterns to assist investigation)
oncall ──persists──> known-issues (written after user confirmation)
diagnosis ─reads─> known-issues (references known issues)
iteration ─reads/writes─> all references (improves sre-agent itself based on feedback)

Rules

The following rules apply across all modes and do not require additional file reads.

Security Boundary (Read-Only)

Absolutely prohibited (in oncall / patrol / diagnosis modes):

• Do not autonomously call PagerDuty API acknowledge / resolve endpoints
• Do not perform any infrastructure changes (kubectl apply/delete, argocd sync, AWS resource modifications)
• Do not restart services, roll back deployments, or modify configurations
• Do not expose secrets in reports (passwords, tokens, connection strings)

Allowed: All GET / list / describe / logs / query read-only operations.

No Human Intervention Principle

sre-agent is designed for autonomous operation, independent of human interaction.

• Do not ask the user questions: Don't ask "Should I continue investigating?" or "Want me to dig deeper?". Make autonomous decisions and proactively explore all available data sources
• Handle blockages independently: If a data source is inaccessible, try alternative paths; if all paths are blocked, document in the report's missing_signals, do not stop and wait for a person
• Surface limitations in reports: When unable to obtain certain information due to permissions or network issues, explicitly annotate in the report what was attempted, why it failed, and how to fill the gap

Environment and Endpoint Lookup

• All infrastructure context is in references/infra-context.md
• Never guess endpoint domains or cluster names; look them up from the reference file

Out of Scope

• No change operations
• No service topology inference (Phase 3)
• No automated remediation (Phase 3)

Command Execution Standards

Three absolute prohibitions (violations trigger mandatory human review):

1. Do not create files using heredoc / cat / echo -- use the Write tool
2. Do not chain multiple commands in Bash -- no &&, ||, or ;; one Bash call executes one command only
3. Do not add redirections -- no 2>&1, 2>/dev/null, or > file

Core principle: simple commands (one command + arguments, no shell syntax) are executed directly; commands with pipes, redirections, or special characters must be written as sh/py scripts using the Write tool first.

Environment Error Guidance

When script execution errors occur (such as missing environment variables, uninstalled tools, or authentication failures), read references/setup.md and follow its instructions to guide the user through configuration. Do not guess at solutions.

Shared Capabilities

• PagerDuty: Alert querying and operations across all modes -> references/capability-pagerduty.md
• Feishu notifications: Sending notifications from any mode -> references/capability-feishu.md
• Temp script cleanup: Cleaning up .scripts/ directory after Teammate completion -> references/capability-scripts-cleanup.md

Layered Loading

Layer 0: SKILL.md       — loaded on skill trigger (routing + global rules)
Layer 1: mode-*.md      — Lead reads when entering a mode (orchestration logic)
Layer 2: role-*.md      — Lead reads when creating a Teammate (role contract, prompt blueprint)
Layer 3: capability/data — each Teammate reads on demand during execution (tool usage + data)

Each layer is only loaded when needed, avoiding reading all files at once.

Examples

Bad Example

User: oncall
Agent: What do you want me to do? Should I check alerts? Or do you want to see the patrol report?

Problem: Violates the "No Human Intervention Principle". Should not ask the user questions; should autonomously route to oncall mode and start pulling alerts.

Good Example

User: oncall
Agent: [read mode-oncall.md] -> [call PagerDuty API to pull triggered incidents]
      -> [deduplicate and correlate] -> [triage by severity] -> [dispatch diagnosis agents in parallel]
      -> [output structured incident_report] -> [Feishu notification]

Correct: Autonomously routes to oncall mode, executes the full diagnostic pipeline, no human intervention needed.

References

File	Layer	Content
references/mode-oncall.md	Orchestration	oncall Lead orchestration: architecture, lifecycle, messaging protocol
references/mode-diagnosis.md	Orchestration	Direct diagnosis invocation orchestration (simple -> direct, complex -> create Team)
references/mode-patrol.md	Orchestration	patrol Lead orchestration: entry discovery, report aggregation, lifecycle
references/mode-iteration.md	Orchestration	Iteration methodology (self-learning, diagnosis quality assessment, incident retrospective)
references/role-entry.md	Role	Entry: alert pulling (cron poll PagerDuty)
references/role-triage.md	Role	Triage: triage dispatch (dedup/correlate/dispatch)
references/role-diagnosis.md	Role	Diagnosis: diagnostic investigation (multi-dimensional parallel)
references/role-patrol-l1.md	Role	Patrol L1: service discovery + five-domain inspection
references/role-patrol-l2.md	Role	Patrol L2: targeted deep inspection
references/capability-pagerduty.md	Capability	PagerDuty script usage
references/capability-feishu.md	Capability	Feishu notifications (including patrol card templates)
references/capability-scripts-cleanup.md	Capability	Temp script cleanup
references/infra-context.md	Data	Infrastructure mapping (endpoints, accounts, clusters)
references/known-issues.md	Data	Known issues database
references/report-standard.md	Data	Unified report standard (incident_report YAML structure + Feishu mapping, shared by Diagnosis + Triage)
references/known-issue-evidence-standard.md	Data	expected_evidence quality standard (shared by Triage + iteration mode)
references/patrol-playbook.md	Data	Patrol experience database
references/setup.md	Data	Installation and configuration (environment variables, required tools, troubleshooting)