intercom-automation

Automate Intercom tasks via Rube MCP (Composio): conversations, contacts, companies, segments, admins. Always search tools first for current schemas.

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Repository: BEKO2210/Firstbrain
Letzte Quellaktivität: 17. Mai 2026 um 12:40
Erkannte Sprache von SKILL.md: Englisch
Sterne: 15
Forks: 2

Installationsoptionen

Standardmäßig ist der Prompt ausgewählt, der zuerst die Quelle prüft. Sie können zu einem direkten Befehl wechseln oder eine lokale Kopie herunterladen.

Quelldateien prüfen

Lesen Sie SKILL.md und alle von SkillsMP angezeigten Begleitdateien, bevor Sie sich für eine Installation entscheiden.

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name	intercom-automation
description	Automate Intercom tasks via Rube MCP (Composio): conversations, contacts, companies, segments, admins. Always search tools first for current schemas.
type	skill
created	2026-02-27T00:00:00.000Z
domain	productivity
category	automation
risk	unknown
source	community
tags	["skill","productivity","automation","intercom"]

Intercom Automation via Rube MCP

Automate Intercom operations through Composio's Intercom toolkit via Rube MCP.

Prerequisites

Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
Active Intercom connection via RUBE_MANAGE_CONNECTIONS with toolkit intercom
Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
Call RUBE_MANAGE_CONNECTIONS with toolkit intercom
If connection is not ACTIVE, follow the returned auth link to complete Intercom OAuth
Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. Manage Conversations

When to use: User wants to create, list, search, or manage support conversations

Tool sequence:

INTERCOM_LIST_ALL_ADMINS - Get admin IDs for assignment [Prerequisite]
INTERCOM_LIST_CONVERSATIONS - List all conversations [Optional]
INTERCOM_SEARCH_CONVERSATIONS - Search with filters [Optional]
INTERCOM_GET_CONVERSATION - Get conversation details [Optional]
INTERCOM_CREATE_CONVERSATION - Create a new conversation [Optional]

Key parameters:

from: Object with type ('user'/'lead') and id for conversation creator
body: Message body (HTML supported)
id: Conversation ID for retrieval
query: Search query object with field, operator, value

Pitfalls:

CREATE_CONVERSATION requires a contact (user/lead) as the from field, not an admin
Conversation bodies support HTML; plain text is auto-wrapped in <p> tags
Search query uses structured filter objects, not free-text search

{
  "field": "email",
  "operator": "=",
  "value": "user@example.com"
}

{
  "operator": "AND",
  "value": [
    {"field": "role", "operator": "=", "value": "user"},
    {"field": "created_at", "operator": ">", "value": 1672531200}
  ]
}

1. Call INTERCOM_LIST_ALL_ADMINS to get all admins
2. Find the desired admin by name or email
3. Use admin.id for replies, assignments, and state changes

Task	Tool Slug	Key Params
List conversations	INTERCOM_LIST_CONVERSATIONS	(pagination)
Search conversations	INTERCOM_SEARCH_CONVERSATIONS	query
Get conversation	INTERCOM_GET_CONVERSATION	id
Create conversation	INTERCOM_CREATE_CONVERSATION	from, body
Reply to conversation	INTERCOM_REPLY_TO_CONVERSATION	conversation_id, body, admin_id
Assign conversation	INTERCOM_ASSIGN_CONVERSATION	conversation_id, admin_id, assignee_id
Close conversation	INTERCOM_CLOSE_CONVERSATION	id, admin_id
Reopen conversation	INTERCOM_REOPEN_CONVERSATION	id, admin_id
Search contacts	INTERCOM_SEARCH_CONTACTS	query
Get contact	INTERCOM_GET_A_CONTACT	contact_id
Contact by external ID	INTERCOM_SHOW_CONTACT_BY_EXTERNAL_ID	external_id
List contacts	INTERCOM_LIST_CONTACTS	(pagination)
Contact tags	INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACT	contact_id
Contact segments	INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT	contact_id
Detach contact	INTERCOM_DETACH_A_CONTACT	contact_id, company_id
List admins	INTERCOM_LIST_ALL_ADMINS	(none)
Identify admin	INTERCOM_IDENTIFY_AN_ADMIN	admin_id
List segments	INTERCOM_LIST_SEGMENTS	(none)
Company segments	INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES	company_id
Get counts	INTERCOM_GET_COUNTS	type, count
List companies	INTERCOM_LIST_ALL_COMPANIES	page, per_page