zendesk-support

name	zendesk-support
description	Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.

Zendesk

Access Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Zendesk
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Zendesk

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│   Zendesk REST │
│   (User Chat)   │     │   (OAuth)    │     │      API         │
└─────────────────┘     └──────────────┘     └──────────────────┘
          │                       │                       │
          │  1. Install Plugin    │                       │
          │  2. Pair Device       │                       │
          │  3. Connect Zendesk  │                       │
          │                       │  4. Secure Token      │
          │                       │  5. Proxy Requests    │
          │                       │                       │
          ▼                       ▼                       ▼
    ┌──────────┐           ┌──────────┐           ┌──────────┐
    │  SKILL   │           │ Dashboard│           │ Zendesk  │
    │  File    │           │ Auth     │           │ Console  │
    └──────────┘           └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Zendesk again."

Quick Start

# List integrations
clawlink_list_integrations

# List Zendesk tools
clawlink_list_tools --integration zendesk

# Search for a specific tool
clawlink_search_tools --query "ticket" --integration zendesk

Authentication

All Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.

Getting Connected

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for zendesk in the list.

Verify Connection

clawlink_list_tools --integration zendesk

Response: Returns the live tool catalog for Zendesk.

Reconnect

If Zendesk tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=zendesk
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration zendesk

Discovery Workflow

1. Call clawlink_list_integrations to confirm Zendesk is connected.
2. Call clawlink_list_tools --integration zendesk to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration zendesk.
5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call │
│                                                             │
│  Example: List tickets → Search → Show results             │
└─────────────────────────────────────────────────────────────┘
                               │
                               ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                    │
│  list → get → describe → preview → confirm → call           │
│                                                             │
│  Example: Describe tool → Preview changes → User approves   │
│           → Execute update                                  │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Tool Reference

Tickets

Tool	Description	Mode
zendesk_list_tickets	List tickets with filtering and pagination	Read
zendesk_get_ticket	Get a single ticket by ID	Read
zendesk_create_zendesk_ticket	Create a new support ticket	Write
zendesk_update_ticket	Update an existing ticket	Write
zendesk_delete_ticket	Permanently delete a ticket	Write
zendesk_create_many_tickets	Bulk create up to 100 tickets	Write

Users& Organizations

Tool	Description	Mode
zendesk_list_users	List users with filtering	Read
zendesk_get_user	Get a user by ID	Read
zendesk_create_zendesk_user	Create a new user	Write
zendesk_create_or_update_user	Create or update a user	Write
zendesk_list_zendesk_organizations	List organizations	Read
zendesk_create_zendesk_organization	Create an organization	Write

Macros & Automations

Tool	Description	Mode
zendesk_apply_zendesk_macro	Preview macro effects on a ticket	Read
zendesk_list_macros	List available macros	Read
zendesk_create_automation	Create a new automation rule	Write
zendesk_create_trigger	Create a new trigger	Write

Views & Search

Tool	Description	Mode
zendesk_list_views	List saved views	Read
zendesk_create_views_preview	Preview view results	Read
zendesk_search_tickets	Search tickets by query	Read
zendesk_autocomplete_users	Autocomplete user search	Read

Attachments & Comments

Tool	Description	Mode
zendesk_create_zendesk_attachments	Upload a file attachment	Write
zendesk_list_comments	List comments on a ticket	Read
zendesk_create_comment	Add a comment to a ticket	Write

Code Examples

List recent tickets

clawlink_call_tool --tool "zendesk_list_tickets" \
  --params '{
    "status": "open",
    "max_per_page": 20
  }'

Get a single ticket

clawlink_call_tool --tool "zendesk_get_ticket" \
  --params '{
    "ticket_id": 12345
  }'

Create a ticket

clawlink_call_tool --tool "zendesk_create_zendesk_ticket" \
  --params '{
    "subject": "Support request",
    "comment": {"body": "Issue description"},
    "priority": "normal",
    "requester_id": 12345
  }'

Preview a macro

clawlink_call_tool --tool "zendesk_apply_zendesk_macro" \
  --params '{
    "ticket_id": 12345,
    "macro_id": 67890
  }'

Security & Permissions

• Access is scoped to the connected Zendesk account's data and permissions.
• All write operations require explicit user confirmation. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.
• Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.
• Bulk operations affect multiple records and require extra scrutiny before confirmation.

Error Handling

Status / Error	Meaning
Tool not found	The tool name does not exist in the current catalog. Verify with clawlink_list_tools --integration zendesk.
Missing connection	Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk.
RecordNotFound	Ticket, user, or organization does not exist. Check the ID.
CreateConflict	Resource already exists. Use update instead of create.
InvalidArgument	Invalid parameter or missing required field. Review the tool schema.
Write rejected	User did not confirm a write action. Always confirm before executing writes.

Troubleshooting: Tools Not Visible

1. Check that the ClawLink plugin is installed:

   openclaw plugins list
   

2. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
3. If a fresh chat does not help, run:

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart
   

4. After restart, tell the user to send /new again and retry.

Troubleshooting: Invalid Tool Call

1. Ensure the integration slug is exactly zendesk.
2. Use clawlink_describe_tool to verify parameter names and types before calling.
3. For write operations, always call clawlink_preview_tool first.

Resources

• Zendesk REST API Docs
• Zendesk API Reference
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

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