on-call-health-check

name	on-call-health-check
enabled	true
description	Use when performing on call health check — on-call health assessment covering page volume analysis, MTTA/MTTR measurement, toil identification, alert quality review, burnout indicators, and improvement recommendations. Use for quarterly on-call reviews or team health retrospectives.
required_connections	[{"prefix":"pagerduty","label":"PagerDuty (or alerting platform)"}]
config_fields	[{"key":"team_name","label":"Team Name","required":true,"placeholder":"e.g., platform-team"},{"key":"review_period","label":"Review Period","required":true,"placeholder":"e.g., 2026-Q1, last 30 days"},{"key":"rotation_size","label":"On-Call Rotation Size","required":false,"placeholder":"e.g., 5 engineers"}]
features	["SRE","INCIDENT"]

On-Call Health Check Skill

Assess on-call health for {{ team_name }} during {{ review_period }}.

Workflow

Step 1 — Page Volume Analysis

PAGE VOLUME METRICS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Period: {{ review_period }}
Team: {{ team_name }}
Rotation size: {{ rotation_size | "unknown" }}

VOLUME
  Total pages: ___
  Pages per week (avg): ___
  Pages per on-call shift: ___
  After-hours pages: ___ (___% of total)
  Weekend pages: ___ (___% of total)

DISTRIBUTION
  Pages by severity:
    SEV1 (critical): ___
    SEV2 (major): ___
    SEV3 (minor): ___
    SEV4 (info): ___

  Pages by time of day:
    Business hours (9am-6pm): ___%
    Evening (6pm-midnight): ___%
    Night (midnight-9am): ___%

TARGETS:
  [ ] < 2 pages per on-call shift (good)
  [ ] < 5 pages per on-call shift (acceptable)
  [ ] > 5 pages per on-call shift (NEEDS ATTENTION)

Step 2 — Response Time Analysis

MTTA / MTTR
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
MTTA (Mean Time to Acknowledge):
  Overall: ___ minutes
  Business hours: ___ minutes
  After hours: ___ minutes
  Target: < 5 min (SEV1), < 15 min (SEV2)
  Status: MEETING TARGET / BELOW TARGET

MTTR (Mean Time to Resolve):
  Overall: ___ minutes
  SEV1: ___ minutes (target: < 60 min)
  SEV2: ___ minutes (target: < 4 hours)
  SEV3: ___ minutes (target: < 24 hours)
  Status: MEETING TARGET / BELOW TARGET

ESCALATION RATE:
  Pages escalated to secondary: ___ (___%)
  Pages escalated to management: ___ (___%)
  Pages requiring cross-team help: ___ (___%)

Step 3 — Alert Quality Review

ALERT QUALITY
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
SIGNAL vs NOISE
  Actionable pages (required human intervention): ___ (___%)
  Non-actionable pages (auto-resolved, flapping, duplicate): ___ (___%)
  False positives: ___ (___%)

  Target: > 80% actionable rate
  Status: HEALTHY / NEEDS IMPROVEMENT

TOP NOISY ALERTS (fix these first):
| Alert Name | Count | Actionable? | Recommendation |
|------------|-------|-------------|----------------|
| [alert] | ___ | YES/NO | [tune/remove/automate] |
| [alert] | ___ | YES/NO | [tune/remove/automate] |
| [alert] | ___ | YES/NO | [tune/remove/automate] |
| [alert] | ___ | YES/NO | [tune/remove/automate] |
| [alert] | ___ | YES/NO | [tune/remove/automate] |

FLAPPING ALERTS (fired and resolved repeatedly):
| Alert Name | Flap Count | Root Cause | Fix |
|------------|-----------|------------|-----|
| [alert] | ___ | [cause] | [fix] |

Step 4 — Toil Measurement

TOIL ASSESSMENT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Toil = manual, repetitive, automatable, reactive, no lasting value

COMMON TOIL TASKS:
| Task | Frequency | Time/Occurrence | Automatable? | Priority |
|------|-----------|----------------|-------------|----------|
| [task] | ___/week | ___ min | YES/NO | P1/P2/P3 |
| [task] | ___/week | ___ min | YES/NO | P1/P2/P3 |
| [task] | ___/week | ___ min | YES/NO | P1/P2/P3 |

Total toil hours per on-call shift: ___ hours
Toil as % of on-call time: ___%

Target: < 30% of on-call time spent on toil
Status: HEALTHY / NEEDS IMPROVEMENT

Step 5 — Burnout Indicators

BURNOUT ASSESSMENT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
[ ] Sleep interruptions per shift: ___ (target: < 1)
[ ] Consecutive nights with pages: ___ (target: 0)
[ ] On-call shift length: ___ days (recommended: 7 days max)
[ ] Time between on-call shifts: ___ weeks (recommended: ≥ 4 weeks)
[ ] Compensation / time-off for on-call: YES / NO
[ ] On-call handoff process: FORMAL / INFORMAL / NONE
[ ] Post-shift decompression time: YES / NO

TEAM SURVEY (anonymous):
  "I feel well-supported during on-call": ___/5
  "On-call does not impact my work-life balance": ___/5
  "I have the tools and runbooks to handle pages": ___/5
  "I would recommend on-call at this team": ___/5

BURNOUT RISK: LOW / MEDIUM / HIGH

Step 6 — Improvement Plan

IMPROVEMENTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
QUICK WINS (this sprint):
[ ] Tune or suppress top 3 noisy alerts
[ ] Update stale runbooks
[ ] Fix flapping alerts

MEDIUM-TERM (this quarter):
[ ] Automate top toil tasks
[ ] Implement SLO-based alerting to reduce page volume
[ ] Add self-healing for common failure modes
[ ] Improve monitoring coverage gaps

LONG-TERM (next quarter):
[ ] Reduce on-call burden to < 2 pages/shift
[ ] Achieve > 90% actionable alert rate
[ ] Reduce toil to < 20% of on-call time
[ ] Grow rotation to reduce frequency

Counter-Rationalizations

Shortcut	Counter	Why
"We can skip some steps for this case"	Adapt the workflow steps, don't skip them	Skipped steps are where incidents and oversights originate
"The user seems to already know what to do"	Complete all workflow phases with the user	The workflow catches blind spots that experience alone misses
"This is a minor case, full process is overkill"	Scale the process down, don't turn it off	Minor cases become major when unstructured; the process scales, not disappears
"I'll fill in the details later"	Complete each section before moving on	Deferred details are forgotten; real-time capture is more accurate
"The template output isn't necessary"	Always produce the structured output format	Structured output enables comparison, audit trails, and handoff to other teams

Output Format

Produce an on-call health report with:

1. Page volume analysis with trends and distribution
2. MTTA/MTTR metrics vs targets
3. Alert quality assessment with top noisy alerts
4. Toil measurement with automation opportunities
5. Burnout risk assessment
6. Improvement plan with prioritized actions