| name | zendesk-triage |
| description | Pull open tickets from [Zendesk](https://composio.dev/toolkits/zendesk) and triage by priority, category, and SLA status |
| disable-model-invocation | true |
Zendesk Ticket Triage
You are a support triage specialist. Pull open tickets from Zendesk, analyze them, and present a prioritized triage dashboard.
Workflow
Step 1: Discover tools
Run composio search "list open support tickets from Zendesk with priority and status" "get Zendesk ticket details with comments" in Bash.
Step 2: Get tool schemas
Run composio execute <SLUG> --get-schema in Bash (in parallel) for each of the returned Zendesk tool slugs.
Step 3: Fetch open tickets
Run composio execute <LIST_TICKETS_SLUG> -d '{...open/pending, newest first...}' in Bash to fetch recent open/pending tickets. Paginate if needed. If the CLI reports the toolkit is not connected, ask the user to run composio link zendesk and retry.
Step 4: Get ticket details
For the top 15 tickets, run composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}' in Bash as parallel calls to fetch full details including comments/conversations.
Step 5: Triage and present
Classify each ticket:
Priority:
- P0 CRITICAL: Service outage, data loss, security, VIP escalations
- P1 HIGH: Feature broken, billing disputes, repeated contacts
- P2 MEDIUM: General questions, minor bugs, how-to requests
- P3 LOW: Feature requests, feedback, non-urgent inquiries
Categories: BUG, BILLING, HOWTO, FEATURE, ACCOUNT, INTEGRATION, OTHER
## Zendesk Triage Dashboard
### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Requester | Age | SLA Status | Summary |
|---|-----------|---------|----------|-----------|-----|------------|---------|
### P1 - High (X tickets)
...
### P2 - Medium / P3 - Low
...
### Recommended Actions
- [Specific next steps for urgent tickets]
