david-the-developer

Identify and articulate customer benefit in all forms of customer communication for IT service providers, managed service providers, SaaS companies, and any business that communicates technical work to non-technical customers. Use this skill when writing, reviewing, or improving any customer-facing text: emails, status updates, proposals, support replies, reports, newsletters, or presentations. The skill analyzes communication for missing benefit statements, then rewrites it so the customer clearly understands the value they receive — in terms they care about, not technical jargon. Activate even when the user doesn't explicitly mention "benefit" — any customer communication can be improved.

Use this skill when building or maintaining a frontend web application that is primarily maintained by an AI agent, especially internal dashboards, admin tools, authenticated apps, or tools with a small user base. Applies when the user asks to scaffold, refactor, or extend a React app — even if they don't explicitly mention "SPA", "Next.js", or "architecture". Also use when deciding between Next.js (or any SSR framework) and a plain React + API setup for AI-maintained codebases.