| name | customer-success |
| display_name | Customer Success |
| description | Build customer success playbooks — onboarding flows, health scoring, QBR templates, and churn intervention plans. |
| category | Business & Productivity |
| platforms | ["claude.ai","api"] |
| version | 1.0.0 |
| author | Claude Code |
| tags | ["customer-success"] |
Customer Success
Overview
Build customer success playbooks — onboarding flows, health scoring, QBR templates, and churn intervention plans.
When to Use This Skill
Use Customer Success when you need to:
- Work with customer success tasks in your project or workflow
- Automate customer success operations at scale
- Generate production-quality customer success output quickly
Instructions
When this skill is active, Claude will:
- Understand the full context of your customer success request
- Apply best practices and conventions for Business & Productivity
- Produce clean, well-structured, production-ready output
- Explain key decisions and offer alternatives where relevant
Examples
Example 1 — Basic Usage
User: Help me get started with customer success.
Claude: I'll walk you through the essential steps for customer success in your context...
Example 2 — Advanced Usage
User: I need a production-ready customer success setup with full error handling.
Claude: Here's a complete, production-hardened customer success implementation...
Guidelines
- Always validate inputs before processing
- Follow the conventions of the target platform or language
- Prefer explicit over implicit — clarity beats cleverness
- Include comments for non-obvious logic
- Suggest tests or validation steps where appropriate
Dependencies
Required: none
Platforms
Available on: claude.ai, api
Part of the claude-skills collection — 183+ skills for Claude.
