appliance-fault-diagnosis

name	appliance-fault-diagnosis
description	Diagnose home appliance faults using local knowledge base before searching external sources
version	1.0.0
metadata	{"hermes":{"tags":["appliance","refrigerator","fault-codes","knowledge-base","troubleshooting"]}}

Appliance Fault Diagnosis with Local Knowledge Base

When users report appliance problems (especially refrigerators), always check the local knowledge base first before searching externally.

Knowledge Base Location

~/mydocs/knowledgebase/

Available Resources

Text Files

• 家电维修.txt - Contains fault codes and descriptions

PDF Manuals (VERIFIED CONTENTS)

Filename	Actual Content	Pages
BN81-27185G-690_EUG_ROPDVBCNF_CN_S-CHI_250818.0.pdf	Samsung TV user manual	254
DA68-04798R-06_RF8500_Defeature_CN_SVC.pdf	Samsung Refrigerator RF50DG5021 user manual	46
DB68-12848B-01_QG_FAC_MEMORY_SC_ZH-CH_2026.03.17.pdf	Samsung AC (Air Conditioner) quick guide	16
OID78248_IB_T-PJT_WD8000D_7LCD_ZH-CN_260113.pdf	Samsung WD8000D Washing Machine manual	(unverified)

⚠️ Critical Lesson: PDF filenames may NOT match content (e.g., "RF8500" filename contains RF50DG5021 refrigerator manual). Always verify by extracting first few pages before referencing.

Workflow

Step 1: List Knowledge Base Contents

ls -la ~/hermes-agent/mydocs/knowledgebase/

Note: Path is ~/hermes-agent/mydocs/knowledgebase/ (relative to hermes-agent directory).

Step 2: Read Fault Code Reference (TEXT FILE FIRST)

cat ~/hermes-agent/mydocs/knowledgebase/家电维修.txt

Contains basic fault codes for refrigerators (C71, C72, C73, C76).

Step 3: Search PDF Manuals for Detailed Information

Install pymupdf if needed:

~/hermes-agent/venv/bin/python -m pip install pymupdf -q

Extract and verify PDF content (first 30 pages):

import pymupdf

# Use absolute path
doc = pymupdf.open("/home/user/hermes-agent/mydocs/knowledgebase/<filename>.pdf")

# Extract first 30 pages to identify content
text = ""
for i, page in enumerate(doc[:30]):
    text += f"\n=== 第 {i+1} 页 ===\n"
    text += page.get_text()

print(text[:15000])  # Limit output
print(f"\n\n总页数：{len(doc)}")

Search for specific content (error codes, symptoms):

import pymupdf

doc = pymupdf.open("/home/user/hermes-agent/mydocs/knowledgebase/<filename>.pdf")

# Search all pages for keywords
for i, page in enumerate(doc):
    text = page.get_text()
    if "高温" in text or "报警" in text or "错误" in text:
        print(f"\n=== 第 {i+1} 页 ===")
        print(text[:2000])

Extract specific sections (e.g., pages 39-46 for troubleshooting):

import pymupdf

doc = pymupdf.open("/home/user/hermes-agent/mydocs/knowledgebase/<filename>.pdf")

text = ""
for i, page in enumerate(doc[38:46]):  # Pages 39-46 (0-indexed)
    text += f"\n=== 第 {i+39} 页 ===\n"
    text += page.get_text()

print(text[:12000])

Step 4: Provide Troubleshooting Steps

From 家电维修.txt (basic fault codes):

Code	Fault	Solution
C71	冷冻室高温检测	Check freezer door closed, no hot food stored
C72	冷藏室高温检测	Check refrigerator door closed, no hot food stored
C73	整个冰箱高温检测	Check all doors closed
C76	自动注水溢出错误	Remove rubber plug from water bucket bottom, drain, replace plug

From Refrigerator Manual (DA68-04798R-06) - Comprehensive Troubleshooting:

Symptom	Possible Cause	Solution
冷藏室/冷冻室不工作	电源线未正确插入	正确插入电源线
冷藏室/冷冻室温度高	温度控制设置偏高	设置更低温度
冷藏室/冷冻室温度高	冰箱靠近热源或阳光直射	让冰箱远离阳光直射或热源
冷藏室/冷冻室温度高	冰箱过载，食物挡住通风口	请勿过载冰箱，请勿让食物挡住通风口
冷藏室/冷冻室过度制冷	温度控制设置偏低	设置更高温度
箱口发热	防露管正常工作	非故障，正常现象
冰箱有异味	食物变质	清洁冰箱，取出变质食物
冰箱有异味	有强烈气味的食物	确保紧紧包裹有强烈气味的食物
通风口周围结霜	食物挡住通风口	确保没有食物挡住通风口
内壁结霜	关门有缝隙	确保食物没挡住门，清洁门垫圈
内壁冷凝	门保持打开，湿气进入	排出湿气，勿长时间开门
内壁冷凝	含大量水分的食物	确保紧紧包裹食物

Samsung Customer Service: 400-810-5858 (all Samsung appliances)

Response Template

When user reports a fault code:

1. Confirm the fault code and its meaning from knowledge base
2. Provide step-by-step troubleshooting:
   • Check doors/seals
   • Check stored items (no hot food)
   • Check ventilation (no blockage)
   • Check temperature settings
   • Wait 2-4 hours for recovery
   • Contact service if problem persists
3. Ask for appliance model to look up specific manual if needed
4. Provide relevant technical specs if user asks (capacity, dimensions, power, etc.)

Samsung Refrigerator RF50DG5021 Quick Reference

Models: RF50DG5021CWSC, RF50DG5021EMSC

Parameter	Value
Total Capacity	501 L
Refrigerator	325 L (1~7℃)
Freezer	88 L (-23~-15℃)
Multi-Zone	88 L (-23~3℃)
Dimensions	834×600×1920 mm (W×D×H)
Power	220V~/50Hz, 2.5A, 170W
Refrigerant	R-600a / 86g
Energy Rating	Level 1
Noise	36 dB(A)
Annual Consumption	361 kW·h/y

Temperature Settings:

• Refrigerator: 1~7℃ (default ~3℃)
• Freezer: -23~-15℃ (default -19℃)
• Multi-Zone modes: Freezer (-23~-15℃), Soft Freeze (-3℃), Meat/Fish (-1℃), Fruit/Veg (2℃), Beverage (3℃), Grain/Tea (3℃)

Smart Features: SmartThings app support, Wi-Fi (2.4GHz), Ion Deodorization (model dependent)

Key Questions to Ask User

1. What fault code is displayed?
2. What is the specific problem? (not cooling, too warm, leaking, no power)
3. What is the appliance model number?

Extracting Images from PDF Manuals

Extract all embedded images (diagrams, installation figures):

import pymupdf
import os

pdf_path = "/home/user/hermes-agent/mydocs/knowledgebase/<filename>.pdf"
output_dir = "/home/user/hermes-agent/mydocs/knowledgebase/images"

os.makedirs(output_dir, exist_ok=True)
doc = pymupdf.open(pdf_path)

image_count = 0
for page_num in range(len(doc)):
    page = doc[page_num]
    image_list = page.get_images(full=True)
    
    if image_list:
        print(f"第 {page_num + 1} 页 找到 {len(image_list)} 张图片")
        for img_index, img in enumerate(image_list):
            xref = img[0]
            base_image = doc.extract_image(xref)
            image_bytes = base_image["image"]
            image_ext = base_image["ext"]
            
            filename = f"{output_dir}/<prefix>_p{page_num+1}_img{img_index+1}.{image_ext}"
            with open(filename, "wb") as f:
                f.write(image_bytes)
            image_count += 1

print(f"✅ 总共提取 {image_count} 张图片")

Typical image locations in refrigerator manual:

• Page 1: Product外观图, Logo
• Page 18: 安装尺寸图，空间要求示意图 (8 images)
• Page 21-22: 垫板使用方法，止动块安装图，插座位置图 (26 images)
• Page 33: 控制面板示意图

Creating ASCII Diagrams (when matplotlib Chinese fonts unavailable)

Matplotlib Chinese font issue:

# Will produce warnings like:
# UserWarning: Glyph 20919 (\N{CJK UNIFIED IDEOGRAPH-51B7}) missing from font(s) DejaVu Sans

Fallback: Use ASCII art for structural diagrams:

╔══════════════════════════════════════════════════════════╗
║         三星冰箱 RF50DG5021 内部结构示意图                ║
╠══════════════════════════════════════════════════════════╣
║  ┌────────────────────────────────────────────────────┐  ║
║  │              冷藏室 (325L) 1~7℃                   │  ║
║  │  ┌────────────────────────────────────────────┐    │  ║
║  │  │  ████████████████████████████████████████ │搁板│  ║
║  │  └────────────────────────────────────────────┘    │  ║
║  │  ┌──────────────┐  ┌──────────────┐               │  ║
║  │  │  抽屉        │  │  抽屉        │               │  ║
║  │  └──────────────┘  └──────────────┘               │  ║
║  └────────────────────────────────────────────────────┘  ║
║  ┌────────────────────────────────────────────────────┐  ║
║  │           变温室 (88L) -23℃~3℃                     │  ║
║  └────────────────────────────────────────────────────┘  ║
║  ┌────────────────────────────────────────────────────┐  ║
║  │           冷冻室 (88L) -23℃~-15℃                   │  ║
║  └────────────────────────────────────────────────────┘  ║
╚══════════════════════════════════════════════════════════╝

Important Notes

• Always check knowledge base FIRST - user prefers local documentation before web search
• PDF filenames may NOT match content - verified: "RF8500" filename contains RF50DG5021 refrigerator manual
• Use absolute paths for PDF extraction: /home/user/hermes-agent/mydocs/knowledgebase/
• Install pymupdf for PDF text extraction: ~/hermes-agent/venv/bin/python -m pip install pymupdf -q
• Extract systematically: First 30 pages for content ID, then search for keywords, then extract specific sections
• Fault codes are model-specific - verify against correct manual
• Some issues resolve automatically after 2-4 hours if door was left open or hot food was stored
• Normal sounds (clicking, buzzing, hissing, bubbling, cracking) are NOT faults - educate users
• Samsung Customer Service: 400-810-5858 (applicable to all Samsung appliances)
• High humidity condensation (回南天，梅雨季节) on exterior is normal - will disappear automatically
• Images can be extracted from PDFs for diagrams (36 images in refrigerator manual)
• ASCII art fallback when matplotlib lacks Chinese font support