| name | adobe-incident-runbook |
| description | Execute Adobe incident response procedures with triage, mitigation,
and postmortem for Firefly Services, PDF Services, and I/O Events outages.
Use when responding to Adobe-related incidents, investigating API failures,
or running post-incident reviews.
Trigger with phrases like "adobe incident", "adobe outage",
"adobe down", "adobe on-call", "adobe emergency".
|
| allowed-tools | Read, Grep, Bash(kubectl:*), Bash(curl:*) |
| version | 1.7.0 |
| license | MIT |
| author | Jeremy Longshore <jeremy@intentsolutions.io> |
| tags | ["saas","design","adobe"] |
| compatibility | Designed for Claude Code |
Adobe Incident Runbook
Overview
Rapid incident response procedures for Adobe API-related outages, covering IMS authentication failures, Firefly/Photoshop API downtime, PDF Services quota exhaustion, and I/O Events delivery failures.
Prerequisites
- Access to Adobe Developer Console and Admin Console
- Access to application monitoring (Grafana, Datadog, etc.)
- kubectl access to production cluster (if applicable)
- Communication channels (Slack, PagerDuty)
Severity Matrix
| Level | Definition | Response Time | Example |
|---|
| P1 | Complete Adobe integration failure | < 15 min | IMS auth broken, all APIs down |
| P2 | Single API degraded | < 1 hour | Firefly 429s, Photoshop timeouts |
| P3 | Minor impact | < 4 hours | Webhook delays, slow PDF extraction |
| P4 | No user impact | Next business day | Monitoring gap, metric anomaly |
Quick Triage (Run These First)
curl -s -o /dev/null -w "Adobe Status: %{http_code}\n" https://status.adobe.com
curl -s -o /dev/null -w "IMS Auth: %{http_code}\n" -X POST \
'https://ims-na1.adobelogin.com/ims/token/v3' \
-d "client_id=${ADOBE_CLIENT_ID}&client_secret=${ADOBE_CLIENT_SECRET}&grant_type=client_credentials&scope=${ADOBE_SCOPES}"
for endpoint in firefly-api.adobe.io image.adobe.io pdf-services.adobe.io; do
CODE=$(curl -s -o /dev/null -w "%{http_code}" --connect-timeout 5 "https://$endpoint" 2>/dev/null || echo "UNREACHABLE")
echo ": "
curl -sf https://your-app.com/health | python3 -m json.tool
kubectl logs -l app=adobe-service --since=5m 2>/dev/null | grep -i | -20
