| name | moltflow-reviews |
| description | Collect and manage customer reviews via MoltFlow API. Sentiment scoring, testimonial extraction, and review management. |
| source | MoltFlow Team |
| version | 2.15.1 |
| risk | safe |
| requiredEnv | ["MOLTFLOW_API_KEY"] |
| primaryEnv | MOLTFLOW_API_KEY |
| disable-model-invocation | true |
MoltFlow — WhatsApp Business automation for teams. Connect, monitor, and automate WhatsApp at scale.
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MoltFlow Reviews Skill
Collect, analyze, and manage customer reviews via the MoltFlow API. Automate sentiment scoring, extract testimonials, and export social proof for your business.
Real-World Scenarios
Restaurant owner — "After every dinner reservation, collect feedback from WhatsApp chats and auto-approve anything with a sentiment score above 0.8."
Airbnb host — "Scan my guest conversations for praise keywords like 'amazing', 'clean', and 'recommend', then export the best ones as HTML for my listing page."
Dentist — "Set up a review collector on my patient support chat — only capture English messages that mention 'thank' or 'great service'."
When to Use
Use this skill when you need to:
- Set up automated review collection from WhatsApp conversations
- Create or configure a review collector with sentiment thresholds
- List, approve, hide, or delete collected reviews
- Export testimonials as JSON or HTML for external use
- Trigger a manual scan of conversations for reviews
- Check review statistics and sentiment breakdowns
Trigger phrases: "collect reviews", "set up review collector", "export testimonials", "approve reviews", "sentiment analysis", "customer feedback WhatsApp"
Prerequisites
- MOLTFLOW_API_KEY — required. Generate from MoltFlow Dashboard > API Keys
- At least one connected WhatsApp session (status:
working)
- MoltFlow Pro plan or higher (review collection is a paid feature)
Base URL
https://apiv2.waiflow.app/api/v2
Required API Key Scopes
| Scope | Access |
|---|
reviews | read/manage |
Authentication
All requests require one of:
Authorization: Bearer <access_token> (JWT from login)X-API-Key: <api_key> (API key from dashboard)
Review Collectors
Collectors automatically extract reviews based on sentiment scoring, keyword matching, and language filters.
| Method | Endpoint | Description |
|---|
| GET | /reviews/collectors | List all collectors |
| POST | /reviews/collectors | Create a new collector |
| GET | /reviews/collectors/{id} | Get collector details |
| PATCH | /reviews/collectors/{id} | Update collector config |
| DELETE | /reviews/collectors/{id} | Delete a collector |
| POST | /reviews/collectors/{id}/run | Trigger manual scan |
Create Collector — Request Body
{
"name": "Main Store Reviews",
"description": "Collect reviews from customer support chats",
"session_id": "uuid-of-connected-session",
"source_type": "all",
"min_positive_words": 3,
"min_sentiment_score": 0.6,
"include_keywords": ["great", "recommend", "excellent"],
"exclude_keywords": ["spam", "wrong number"],
"languages": ["en", "es"]
}
source_type options: all | groups | chats | selected
When source_type is selected, provide selected_chat_ids with specific WhatsApp chat IDs.
Create Collector — Response
{
"id": "c1a2b3c4-...",
"name": "Main Store Reviews",
"session_id": "uuid-of-connected-session",
"source_type": "all",
"min_sentiment_score": 0.6,
"include_keywords": ["great", "recommend", "excellent"],
"is_active": true,
"created_at": "2026-01-15T10:30:00Z",
"review_count": 0
}
Update Collector — Request Body
All fields are optional. Only provided fields are updated.
{
"name": "Updated Collector Name",
"min_sentiment_score": 0.7,
"is_active": false
}
Reviews
Collected reviews contain the original message, sentiment score, contact info, and approval status.
| Method | Endpoint | Description |
|---|
| GET | /reviews | List reviews (with filters) |
| GET | /reviews/stats | Review statistics |
| GET | /reviews/{id} | Get single review |
| PATCH | /reviews/{id} | Approve, hide, or annotate |
| DELETE | /reviews/{id} | Delete a review |
| GET | /reviews/testimonials/export | Export testimonials |
List Reviews — Query Parameters
| Parameter | Type | Default | Description |
|---|
collector_id | UUID | — | Filter by collector |
is_approved | bool | — | Filter approved only |
is_hidden | bool | — | Filter hidden |
min_score | float | — | Minimum sentiment score |
limit | int | 50 | Page size |
offset | int | 0 | Pagination offset |
Review Object
{
"id": "r1a2b3c4-...",
"collector_id": "c1a2b3c4-...",
"contact_name": "John D.",
"contact_phone": "1234567890@c.us",
"message_text": "Your service was excellent! Highly recommend to anyone looking for quality support.",
"sentiment_score": 0.92,
"sentiment_label": "positive",
"detected_language": "en",
"is_approved": false,
"is_hidden": false,
"notes": null,
"collected_at": "2026-01-16T14:22:00Z"
}
Approve/Hide Review — Request Body
{
"is_approved": true,
"is_hidden": false,
"notes": "Great testimonial — use on website"
}
Export Testimonials — Query Parameters
| Parameter | Type | Default | Description |
|---|
format | string | json | json or html |
collector_id | UUID | — | Filter by collector |
approved_only | bool | true | Only export approved reviews |
curl Examples
1. Create a Review Collector
curl -X POST https://apiv2.waiflow.app/api/v2/reviews/collectors \
-H "X-API-Key: mf_your_api_key_here" \
-H "Content-Type: application/json" \
-d '{
"name": "Customer Feedback",
"session_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"source_type": "all",
"min_sentiment_score": 0.7,
"include_keywords": ["thank", "recommend", "love"],
"languages": ["en"]
}'
2. List Approved Reviews
curl "https://apiv2.waiflow.app/api/v2/reviews?is_approved=true&limit=20" \
-H "X-API-Key: mf_your_api_key_here"
3. Export Testimonials as HTML
curl "https://apiv2.waiflow.app/api/v2/reviews/testimonials/export?format=html&approved_only=true" \
-H "X-API-Key: mf_your_api_key_here" \
-o testimonials.html
Error Responses
| Status | Meaning |
|---|
| 400 | Invalid request body or parameters |
| 401 | Missing or invalid authentication |
| 403 | Feature not available on current plan |
| 404 | Collector or review not found |
| 422 | Validation error (check field constraints) |
| 429 | Rate limit exceeded |
Tips
- Sentiment threshold: Start with
0.6 and adjust up if you get too many false positives.
- Keyword filters: Use
include_keywords to match industry-specific praise terms.
- Manual scan: Use
POST /reviews/collectors/{id}/run after connecting a new session to backfill reviews.
- Export regularly: Export approved testimonials for website widgets, social media, or marketing materials.
Related Skills
- moltflow -- Core API: sessions, messaging, groups, labels, webhooks
- moltflow-outreach -- Bulk Send, Scheduled Messages, Custom Groups
- moltflow-leads -- Lead detection, pipeline tracking, bulk operations, CSV/JSON export
- moltflow-ai -- AI-powered auto-replies, voice transcription, RAG knowledge base, style profiles
- moltflow-a2a -- Agent-to-Agent protocol, encrypted messaging, content policy
- moltflow-admin -- Platform administration, user management, plan configuration
