access-locked-out

name	access-locked-out
description	Customer cannot log in, access course materials, or restore their account despite having purchased content.
sample_size	878
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":878,"avg_thread_length":3.68,"top_phrases":[{"phrase":"let me know if","count":227,"percent":25.9},{"phrase":"if you have any","count":167,"percent":19},{"phrase":"me know if you","count":165,"percent":18.8},{"phrase":"know if you have","count":128,"percent":14.6},{"phrase":"email let me know","count":84,"percent":9.6},{"phrase":"let us know if","count":79,"percent":9},{"phrase":"at the top of","count":78,"percent":8.9},{"phrase":"to purchase the course","count":77,"percent":8.8},{"phrase":"the top of https","count":75,"percent":8.5},{"phrase":"everything should be back","count":73,"percent":8.3}]}

Account Access Issues

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hello,"
• "Hey,"

Common core lines:

• "Best,"
• "Hi,"
• "Hello,"

Common closings:

• "Best,"
• "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."
• "If you have any trouble accessing the course, please let us know!"

Phrases That Work (4-gram frequency)

• "let me know if" — 227 (25.9%)
• "if you have any" — 167 (19%)
• "me know if you" — 165 (18.8%)
• "know if you have" — 128 (14.6%)
• "email let me know" — 84 (9.6%)
• "let us know if" — 79 (9%)
• "at the top of" — 78 (8.9%)
• "to purchase the course" — 77 (8.8%)
• "the top of https" — 75 (8.5%)
• "everything should be back" — 73 (8.3%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above