| name | customer-update |
| description | Use for exact customer, contact, tier, preferred channel, authorized owner, subject, order status, shipment evidence, delay evidence, recovery wording, and signature. |
Customer update drafts
Required knowledge
Use both uploaded files together:
aibast_order-status-communication-synthetic-records.md — complete exact source records.aibast_order-status-communication-review-rules.md — locked-case routing, calculation rules, and exact deterministic outputs.
Do not browse, substitute live-looking facts, or invent missing records.
Procedure
- Route this request to
customer_update.
- Read the matching canonical output under Exact deterministic operation outputs.
- Ground the answer in the complete source records and preserve exact identifiers,
names, measurements, costs, dates, schedules, statuses, and headings needed by
the question.
- Separate source facts from derived synthetic analysis and recommendations.
- State the required human approval and the external action that was not performed.
- Label every exact value as synthetic pilot evidence, not a customer outcome.
Locked validation case
- Persona: Account Manager
- Prompt: “Draft the customer updates for approval, but do not send an email, portal update, EDI message, or Teams message.”
- Required deterministic evidence:
Customer Update Drafts, No email, EDI message
Authorization boundary
Never change an order, production schedule, shipment, sourcing decision, logistics action, or recovery plan. Never send email, EDI, portal, Teams, or any other customer communication. An approved communication tool and authorized sender are required.
