rmm-automate

name	RMM (Automate)
description	Use for ConnectWise Automate (RMM) — endpoints and monitoring — e.g. "what computers are offline at Acme", "find the agent named SRV-DC01", "which machines haven't checked in", "show clients in Automate", "what's the OS on this endpoint". Searches managed computers and RMM clients. Requires the Automate module configured.
version	0.1.0

ConnectWise Automate (RMM)

Surface the managed-endpoint fleet: what's online, what's stale, and details on specific machines. Automate tools exist only when the Automate module is configured on the server.

Tools

• cw_automate_search_computers — agents/computers by name, client, OS, last-contact
• cw_automate_get_computer — full detail on one machine
• cw_automate_list_clients — Automate clients (companies)
• cw_automate_api_request — read the rest of the Automate API (scripts, monitors, alerts); GET only
• cw_automate_api_write — change something in Automate; asks the user every time and requires confirm: true

Workflow

1. Find machines. cw_automate_search_computers with an Automate condition (single-quote strings):
   • At a client: Client.Id = 5 (get the id from cw_automate_list_clients)
   • By name: ComputerName contains 'SRV'
   • Stale / offline: LastContactDate < 2026-06-08 — hasn't checked in
2. Report. Per machine: name, client, OS, last-contact, IP, status. Flag offline/stale machines (old LastContactDate) — those need attention.
3. Detail. cw_automate_get_computer for one machine's full record (hardware, software, patch state).
4. Deeper via cw_automate_api_request: alerts (/Computers/{id}/Alerts), scripts (/Scripts), monitors (/Monitors).

Tips

• Resolve a client name to its Automate Client.Id via cw_automate_list_clients before filtering computers.
• "What's down" = machines with a stale LastContactDate, grouped by client.
• Cross-reference with PSA: an offline server often pairs with a cw_search_tickets lookup for related tickets.

Guardrails

Read-only by default: cw_automate_api_request cannot issue anything but GET. Changes go through cw_automate_api_write, which acts on live RMM agents, prompts the user on every call, and is refused without confirm: true — only run scripts or push changes when the user explicitly asks and confirms.