| name | ai-agent-sla-and-customer-commitments |
| description | Use when defining agent SLAs, customer commitments, SLA dashboards, credits, support promises, and service evidence for agentic AI products. |
| metadata | {"portable":true,"compatible_with":["claude-code","codex"]} |
AI Agent SLA And Customer Commitments
Operating contract
Inputs
| Input | Required | Purpose |
|---|
| Domain evidence | yes | service boundary, customer tier, measurable SLI data, support coverage, exclusions, and credit policy |
Outputs
- Produce: SLA schedule, SLI/SLO definitions, dashboard specification, breach workflow, and customer evidence.
Capability and permission boundaries
Default to read-only analysis. Read only scoped records; redact secrets and regulated data. Writes, execution, network calls, production configuration, customer communication, billing changes, and delegation require explicit authority and an identified owner. Never widen tenant, time-window, or system scope implicitly.
Degraded mode
When required telemetry, evidence, execution, network access, or write authority is unavailable, return a partial result with each unassessed item labelled, preserve the safest existing state, and state the evidence or approval needed to continue. Never convert missing evidence into a pass.
Decision rules
| Condition | Action |
|---|
| Scope, owner, or threshold is missing | Stop the affected decision and request it |
