zendesk

name	zendesk
description	Triage and update Zendesk support tickets via zendesk_* REST API v2 tools.

Zendesk

Purpose

Manage Zendesk Support tickets through native REST API v2 integration tools.

When to Use

• Verify connection for the configured subdomain.
• List, search, or get tickets by id.
• Create tickets, update fields, or add comments (with approval).

When NOT to Use

• HubSpot or Salesforce CRM → use hubspot / salesforce.
• Zendesk Sell or Chat without dedicated tools.

Workflow

1. zendesk_verify_connection.
2. zendesk_list_tickets (optional status filter) or zendesk_search_tickets.
3. zendesk_get_ticket for full detail.
4. Writes (approval): zendesk_create_ticket, zendesk_update_ticket, zendesk_add_ticket_comment.

Main tools

Tool	Purpose
zendesk_verify_connection	Verify API access
zendesk_list_tickets	List tickets
zendesk_get_ticket	Get ticket by id
zendesk_search_tickets	Search tickets
zendesk_create_ticket	Create ticket
zendesk_update_ticket	Update ticket fields
zendesk_add_ticket_comment	Add public/internal comment

Safety and Boundaries

• Requires Zendesk OAuth and subdomain configured in Integrations.
• All write tools require approval — confirm ticket id and comment visibility.