sales-callminer

name	sales-callminer
description	CallMiner platform help — enterprise conversation analytics (Eureka) with omnichannel interaction capture, automated QA scoring, agent coaching, real-time alerts, compliance monitoring, and CX automation. Use when QA scoring is inconsistent or takes too long across agents, when needing to analyze 100% of customer interactions instead of sampling, when setting up automated compliance monitoring for regulated industries (healthcare, finance, collections), when CallMiner Coach scorecards aren't surfacing the right coaching moments, when CallMiner RealTime alerts aren't triggering during live calls, when ingesting audio or text into CallMiner via the Ingestion API, when CallMiner Analyze categories aren't matching expected interactions, or when evaluating CallMiner vs Observe.AI or NICE CXone analytics. Do NOT use for CCaaS platform selection (use /sales-ccaas-selection) or for sales-specific coaching strategy (use /sales-coaching).
argument-hint	[describe what you need help with in CallMiner]
license	MIT
version	1.0.0
tags	["sales","conversation-intelligence","contact-center","qa","compliance","platform"]

CallMiner Platform Help

Help the user with CallMiner Eureka platform questions — from interaction capture and automated QA through agent coaching, real-time alerts, compliance monitoring, and API integration.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What area of CallMiner do you need help with?

   • A) Capture — recording, screen capture, redaction setup
   • B) Analyze — categories, scoring, sentiment, topic extraction
   • C) Coach — agent scorecards, coaching plans, performance tracking
   • D) RealTime — live alerts, next-best-action, real-time guidance
   • E) Compliance — PCI/HIPAA monitoring, PII redaction, risk flagging
   • F) API — Ingestion API (audio/text in), Data API (insights out)
   • G) Integrations — CRM, CCaaS, WFM, transcription engine
   • H) OmniAgent / Outreach / LiveTranslate — automation modules
   • I) Admin — licensing, user management, permissions
   • J) Something else

2. What's your role?

   • A) QA Manager / QA Analyst
   • B) Contact center manager / supervisor
   • C) Compliance / risk officer
   • D) CX / VoC analyst
   • E) IT / admin / developer
   • F) Other

3. What are you trying to accomplish? (describe your specific goal or issue)

If the user's request already provides most of this context, skip directly to the relevant step. Lead with your best-effort answer using reasonable assumptions (stated explicitly), then ask only the most critical 1-2 clarifying questions at the end.

Step 2 — Route or answer directly

Problem domain	Route to
CCaaS platform comparison/selection	/sales-ccaas-selection {question}
Agent coaching strategy (not CallMiner-specific)	/sales-coaching {question}
Customer feedback / NPS / CSAT strategy	/sales-customer-feedback {question}
Connecting CallMiner to other tools (architecture)	/sales-integration {question}

Otherwise, answer directly from platform knowledge using the reference below.