csm-aiteammate

Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.

Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.

Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.

Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.

Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.

Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.