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Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
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Basierend auf der SOC-Berufsklassifikation
Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.
Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.
Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.
Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.
Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
| name | adoption-recovery |
| description | Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk. |
| when_to_use | Use for adoption_gap signals, declining logins, or a licensed feature with low seat usage. |
| allowed-tools | ["detect_signals","decide_next_best_action","get_account_context","search_knowledge_base","get_engagement_history","query_csm_database","build_draft","trigger_in_product_message","create_review_task","search_microsoft_365","ask","remember"] |
A guided-recovery play for accounts where usage has dipped or a feature was never adopted. The goal is to restore momentum with a low-friction, value-first nudge — not to sell.
adoption_gap, declining logins, licensed-but-unused features, onboarding stalls.