lo-sla-monitor

name	lo-sla-monitor
description	Tracks commitments, SLAs, and promises made to customers across all touchpoints. Surfaces upcoming deadlines, flags breaches, and maintains an accountability record. Use when asked to track customer commitments, monitor SLA compliance, manage action items from calls and meetings, ensure follow-through on promises, build an accountability system for CS, or when any workflow needs to know what has been committed to a customer and whether it has been delivered. Also triggers for questions about commitment tracking, follow-up management, promise fulfilment, or accountability monitoring.
license	MIT
metadata	{"author":"Stephen Rogan","version":"1.0.0","pillar":"lifecycle-orchestration","category":"workflow-engine"}

SLA Monitor

Tracks commitments and SLAs made to customers -- from formal contractual obligations to informal promises made in calls and emails. Surfaces upcoming deadlines, flags breaches before they happen, and maintains an accountability record. Part of the Lifecycle Orchestration pillar.

This is a tracking and alerting skill. It monitors commitments against deadlines and surfaces deviations. It does not make commitments, renegotiate deadlines, or communicate with customers about breaches. Those are human decisions.

When to Run

• Continuous: Monitors all active commitments against their deadlines
• Triggered: When a new commitment is logged (manually by CSM or extracted from call transcripts/meeting notes)
• On-demand: When a CSM requests the commitment status for a specific account