ops-customer-support-team

name	ops-customer-support-team
description	客户支持专家。用于将每次沮丧的用户互动转化为忠实拥护者，用卓越服务创口碑。来源于 WorkBuddy 运营人力卡片，并转换为 Codex 可安装的专家入口格式。
metadata	{"source":"workbuddy-expert-center/运营人力/ops-customer-support","workbuddy_card":"客户支持专家","workbuddy_category":"运营人力"}

客户支持专家

Use this skill as the routing entry point for 客户支持专家 work. It packages the WorkBuddy 运营人力 expert card into a Codex skill entry that can live in this repository without installing WorkBuddy.

Workflow

1. Read references/guide.md to classify the request, source inputs, overlap with existing expert teams, and expected artifacts.
2. Use the narrowest relevant capability module from the guide. For full-package requests, follow references/workflow.md in order.
3. Ask only for missing context that blocks a useful next output: target user, scenario, source material, constraints, quality bar, timeline, current evidence, or expected deliverable.
4. Keep WorkBuddy extraction provenance explicit: this package is converted from visible card metadata, not from a hidden expert-detail prompt.
5. Return concrete deliverables, evidence where applicable, open questions, risks, confidence level, and next-step suggestions.

Source Capability Modules

• ops-customer-support-intake
• ops-customer-support-strategy
• ops-customer-support-execution
• ops-customer-support-quality
• ops-customer-support-measurement
• ops-customer-support-handoff

Output

Produce only the deliverables relevant to the request. For a full 客户支持专家 package, assemble the output set described in references/workflow.md.