one-desk

name

one-desk

description

OneDesk is a unified work management platform that provides helpdesk, project management, live chat, and workflow automation capabilities, allowing teams to manage customer support requests, internal tasks, and service delivery from a single system with API and integration support. Read and write OneDesk data through One: attachments, customers, items, projects, timers, timesheets and more, 93 actions with real parameter documentation. Use whenever the user asks to look something up in OneDesk, create or update a record there, or build code against the OneDesk API.

OneDesk through One

OneDesk is a unified work management platform that provides helpdesk, project management, live chat, and workflow automation capabilities, allowing teams to manage customer support requests, internal tasks, and service delivery from a single system with API and integration support.

One exposes OneDesk through four MCP tools. The table below carries real action ids from One's knowledge base, so for a common operation you can skip search and go straight to reading the action's parameters.

How to run an action

1. Find the action in the table below, or call search_one_platform_actions with platform one-desk if it is not listed.
2. Call get_one_action_knowledge with the action id. Do this every time, including for actions in this table. The table gives you the id, not the parameters.
3. Call execute_one_action with parameters copied from that knowledge.

Never guess a parameter name, a body field, or an enum value. The knowledge has the real schema, and a guessed field is either a 400 or a silent write of the wrong thing.

Before you start

Call list_one_integrations once and confirm OneDesk is connected. If it is missing, the user has not connected it: say so and point them at https://app.withone.ai rather than reaching for raw HTTP.

Each connection carries an field. If it reports the agent is read-only here, so plan a read-only answer instead of attempting a write that will be refused.