productlane

name

productlane

description

Productlane is a customer support platform that unifies email, Slack, Teams, and live chat in one inbox, adds AI-assisted ticket resolution, and connects support workflows with Linear, knowledge bases, feedback portals, and public changelogs. Read and write Productlane data through One: threads, changelogs, companies, contacts, docsdrafts, docsarticles and more, 92 actions with real parameter documentation. Use whenever the user asks to look something up in Productlane, create or update a record there, or build code against the Productlane API.

Productlane through One

Productlane is a customer support platform that unifies email, Slack, Teams, and live chat in one inbox, adds AI-assisted ticket resolution, and connects support workflows with Linear, knowledge bases, feedback portals, and public changelogs.

One exposes Productlane through four MCP tools. The table below carries real action ids from One's knowledge base, so for a common operation you can skip search and go straight to reading the action's parameters.

How to run an action

1. Find the action in the table below, or call search_one_platform_actions with platform productlane if it is not listed.
2. Call get_one_action_knowledge with the action id. Do this every time, including for actions in this table. The table gives you the id, not the parameters.
3. Call execute_one_action with parameters copied from that knowledge.

Never guess a parameter name, a body field, or an enum value. The knowledge has the real schema, and a guessed field is either a 400 or a silent write of the wrong thing.

Before you start

Call list_one_integrations once and confirm Productlane is connected. If it is missing, the user has not connected it: say so and point them at https://app.withone.ai rather than reaching for raw HTTP.

Each connection carries an access field. If it reports {"policy": "methods", "methods": ["GET"]} the agent is read-only here, so plan a read-only answer instead of attempting a write that will be refused.

Before a write

Creates, updates, deletes and sends land on a real Productlane account and cannot be recalled. State the action and the specific target in one line before the first write in a task, and let the user stop you. Reads need no confirmation.

Actions

Threads

Action	Method	Path	Action id
Get a Thread	GET	/api/v2/threads/{{id}}	conn_mod_def::GMiHk7kmFU8::cu8R4buQQlq9wiM5IQ1lUg
List Threads	GET	/api/v2/threads	conn_mod_def::GMiHlERAMsI::AgCqeP_GR7upC1agqocWLw
Create a Thread	POST	/api/v2/threads	conn_mod_def::GMiHk8GlfXI::i0zoNmZ2R9qwtfQvKBV6kA
Delete a Thread	DELETE	/api/v2/threads/{{id}}	conn_mod_def::GMiHk7QAvv0::SGrdFBmKSoCCQC9yhXrmzQ
Delete an Internal Comment from a Thread	DELETE	/api/v2/threads/{{threadId}}/comments/{{commentId}}	conn_mod_def::GMiHk7fxl04::57j6IGN8TImfk3ojbCCnew
Post an Internal Comment on a Thread	POST	/api/v2/threads/{{threadId}}/comments	conn_mod_def::GMiHlDSxBQU::oN2U2e8ERX2u6TplHgviIA
Update a Thread	PATCH	/api/v2/threads/{{id}}	conn_mod_def::GMiHlNUsDyQ::N2IcGeN-Tz6176YdZZLEfQ

Changelogs

Action	Method	Path	Action id
Get a Changelog by ID	GET	/api/v2/changelogs/{{id}}	conn_mod_def::GMiHjClxbI8::9pWovUoARCWi7Rc68UBgFA
List Changelogs	GET	/api/v2/changelogs	conn_mod_def::GMiHjKdNhCU::XwRs9w4yQjCWXDQzx19YOg
Broadcast a Changelog	POST	/api/v2/changelogs/{{id}}/broadcast	conn_mod_def::GMiHjI7dako::RPdcEJEkSd-f2ikoXWgWmQ
Create a Changelog	POST	/api/v2/changelogs	conn_mod_def::GMiHjBVaRHA::4JHR05mLQiaYmkezbBmauA
Delete a Changelog	DELETE	/api/v2/changelogs/{{id}}	conn_mod_def::GMiHjCZjQG4::YfrJk9CNTOGtxBEAuc5UVA
Update a Changelog	PATCH	/api/v2/changelogs/{{id}}	conn_mod_def::GMiHjI9ave0::RJfJ2UoBQHaDC-8om7yJoQ

Companies

Action	Method	Path	Action id
Get a Company by ID	GET	/api/v2/companies/{{id}}	conn_mod_def::GMiHjRFZ11Y::kblfXc8aRKG6hIuKJP5vnA
List Companies	GET	/api/v2/companies	conn_mod_def::GMiHjSNdxiM::K9MDhyEoQsieTAoufyuaTA
Create a Company	POST	/api/v2/companies	conn_mod_def::GMiHjRZFjaM::JhEeEZ2jRWazM6Z0QTqONg
Delete a Company	DELETE	/api/v2/companies/{{id}}	conn_mod_def::GMiHjQqtff8::90quXIdyQlKa13whGN1_AA
Merge a Company into Another	POST	/api/v2/companies/{{id}}/merge	conn_mod_def::GMiHjZToluE::tOOHMdNaQp2GWUVnoj2TMA
Update a Company	PATCH	/api/v2/companies/{{id}}	conn_mod_def::GMiHjYSe4-Q::WjupOvRqSQO_4F-liS7Ozg

Contacts

Action	Method	Path	Action id
Get a Contact by ID	GET	/api/v2/contacts/{{id}}	conn_mod_def::GMiHjf54aJo::Ypv4MbCAT7uJPtWgqpTu9g
List Contacts	GET	/api/v2/contacts	conn_mod_def::GMiHjhXlEQo::_ais8Fp-SHeMfwQ_unbOsQ
Create Contact	POST	/api/v2/contacts	conn_mod_def::GMiHjYjPdZA::v28QIYVRREq0Joo_1auFnA
Delete a Contact	DELETE	/api/v2/contacts/{{id}}	conn_mod_def::GMiHjZIfWE8::j9ZMTFg7Qzyin2a-xCiljw
Update a Contact	PATCH	/api/v2/contacts/{{id}}	conn_mod_def::GMiHjne_Fhg::rCGbmNBRQn-JAZm3mDimjw

DocsDrafts

Action	Method	Path	Action id
Get a Docs Draft	GET	/api/v2/docs/drafts/{{id}}	conn_mod_def::GMiHj3F-Wig::qSSfWX3DTcOgCY6PHXlvMw
List Docs Drafts	GET	/api/v2/docs/drafts	conn_mod_def::GMiHj4l09mg::5pykamSkSZa_OhvAVzGBXg
Accept a Docs Draft	POST	/api/v2/docs/drafts/{{id}}/accept	conn_mod_def::GMiHjnKszU8::kve9pj4vSiWUrUW75d6j2Q
Create a Docs Draft	POST	/api/v2/docs/drafts	conn_mod_def::GMiHjnYT5Ag::w_YXm_mGTqKqCZCoIaVgNw
Decline a Docs Draft	POST	/api/v2/docs/drafts/{{id}}/decline	conn_mod_def::GMiHjwd4EVU::7Dauqxk7Rm6E7ufBNV4RXQ

DocsArticles

Action	Method	Path	Action id
Get a Docs Article by ID	GET	/api/v2/docs/articles/{{id}}	conn_mod_def::GMiHjtcp3oE::Mni6JSq4RPKWwk01FZlaig
List Docs Articles	GET	/api/v2/docs/articles	conn_mod_def::GMiHj4fFK6E::LFp_Fj1NSKiUnImVHtk2UA
Create a Docs Article	POST	/api/v2/docs/articles	conn_mod_def::GMiHjnmpG9k::qvgeG0tHQIGdFs1D8tBnag
Delete a Docs Article	DELETE	/api/v2/docs/articles/{{id}}	conn_mod_def::GMiHjtqcqrw::KEHZ7T0HRjm4nnUC-SxGMA
Update a Docs Article	PATCH	/api/v2/docs/articles/{{id}}	conn_mod_def::GMiHj-1M-OM::lu79w47QSUKur6diIQHPFw

Issues

Action	Method	Path	Action id
Get an Issue	GET	/api/v2/issues/{{id}}	conn_mod_def::GMiHj-2_H3M::2_StDYdhRReGI4aXrQm4kw
List Issues	GET	/api/v2/issues	conn_mod_def::GMiHkG48lT8::JuxP_V0ARlGPmDEk0MuFdQ
Create an Issue	POST	/api/v2/issues	conn_mod_def::GMiHj_d2Tgc::_ZsvZd5rR5-uLfmLogOwNg
Delete an Issue	DELETE	/api/v2/issues/{{id}}	conn_mod_def::GMiHj-nJxn4::OgbcmEC3SN6k2c0k2bwoyA
Update an Issue	PATCH	/api/v2/issues/{{id}}	conn_mod_def::GMiHkFvW7mU::OPrWEdHyQ06nQx24cNnjFw

Projects

Action	Method	Path	Action id
Get a Project by ID	GET	/api/v2/projects/{{id}}	conn_mod_def::GMiHkbzZU9M::7dLDagHaQaiVYFUbxNu0qQ
List Projects	GET	/api/v2/projects	conn_mod_def::GMiHke5BOgQ::fwzexn5dTi2_ABwiKVkiww
Create a Project	POST	/api/v2/projects	conn_mod_def::GMiHkTlcr4o::SJvyFOj4T3ODNM3vXDETsQ
Delete a Project	DELETE	/api/v2/projects/{{id}}	conn_mod_def::GMiHkUQFbuI::rXdePjsfTFuJQXZIkr6ZPQ
Update a Project	PATCH	/api/v2/projects/{{id}}	conn_mod_def::GMiHkbTygqI::42K1ruPMSKSVkpbX299vdQ

Snippets

Action	Method	Path	Action id
Get a Snippet by ID	GET	/api/v2/snippets/{{id}}	conn_mod_def::GMiHklD3rlc::weZfpZ4GRKaZDjO8x6V4mQ
List Snippets	GET	/api/v2/snippets	conn_mod_def::GMiHklyad9U::EEvniBR9R8qx0b5VwsW4yw
Create a Reply Snippet	POST	/api/v2/snippets	conn_mod_def::GMiHkcghODk::aLsnX9KHStaD2DuJZKitaQ
Delete a Snippet	DELETE	/api/v2/snippets/{{id}}	conn_mod_def::GMiHkkrhEqA::yGBdwl9nQ5iWvkIq_Lgg6g
Update a Snippet	PATCH	/api/v2/snippets/{{id}}	conn_mod_def::GMiHklKpSt4::vPnfnFQjRFqr2mNoy8HxOA

Tags

Action	Method	Path	Action id
Get a Tag by ID	GET	/api/v2/tags/{{id}}	conn_mod_def::GMiHkrtSNag::QMoArjNURemozJWHvQ1UFA
List Tags	GET	/api/v2/tags	conn_mod_def::GMiHk0irZLw::hxP3bfsMTwSXKVjNkAp0Xw
Create Tag	POST	/api/v2/tags	conn_mod_def::GMiHksFWJOs::AVwas32UTBeb7VhM71VGAw
Delete a Tag	DELETE	/api/v2/tags/{{id}}	conn_mod_def::GMiHkrUezZA::QJu1uT8kS2iSO7B1XmTCNQ
Update a Tag	PATCH	/api/v2/tags/{{id}}	conn_mod_def::GMiHkyfTNvI::tyRxAiIRTQGnGbpe-olRJA

TagGroups

Action	Method	Path	Action id
Get a Tag Group by ID	GET	/api/v2/tags/groups/{{id}}	conn_mod_def::GMiHkzyLZnQ::h4gRZ7ulTn2U_68S0De1gg
List Tag Groups	GET	/api/v2/tags/groups	conn_mod_def::GMiHkzP83Gw::ib9OVEm4TmKxc9IdUm2_lQ
Create Tag Group	POST	/api/v2/tags/groups	conn_mod_def::GMiHksXGhxU::EpD28ss0RgqsyjwEFuECDA
Delete a Tag Group	DELETE	/api/v2/tags/groups/{{id}}	conn_mod_def::GMiHksFGcBM::BjgPzS51StSRDVE8Sy-avQ
Update a Tag Group	PATCH	/api/v2/tags/groups/{{id}}	conn_mod_def::GMiHkyqUphM::gEnlvTJpQhaKBVUpO_DhmA

ChangelogTags

Action	Method	Path	Action id
List Changelog Tags	GET	/api/v2/changelog-tags	conn_mod_def::GMiHjIgWhcQ::YTGAwNlURSm_jsHQekq4rg
Create a Changelog Tag	POST	/api/v2/changelog-tags	conn_mod_def::GMiHjAsIF4o::O_o0nSvVR6GlGWkG4IB3aw
Delete a Changelog Tag	DELETE	/api/v2/changelog-tags/{{id}}	conn_mod_def::GMiHjBX5LFk::jeELo67jRwKgz5cxeKXxHg
Update a Changelog Tag	PATCH	/api/v2/changelog-tags/{{id}}	conn_mod_def::GMiHjJpWm9g::w3s7Xc0-TmKxt3U6K8Yc3Q

DocsGroups

Action	Method	Path	Action id
List Docs Groups	GET	/api/v2/docs/groups	conn_mod_def::GMiHj3ZSsKk::7O0uN2yRT32QEjU0y9URZQ
Create a Docs Group	POST	/api/v2/docs/groups	conn_mod_def::GMiHjvJ1uMU::ZFvf__ZmQMCTGUhsJW8Vww
Delete a Docs Group	DELETE	/api/v2/docs/groups/{{id}}	conn_mod_def::GMiHjuL1pxY::5D68tiHJQj6wFF99Vo8ZVw
Update a Docs Group	PATCH	/api/v2/docs/groups/{{id}}	conn_mod_def::GMiHj_B_bGY::B8Qe9Tr0RfWd5a0cIifZNw

Members

Action	Method	Path	Action id
List Workspace Members	GET	/api/v2/members	conn_mod_def::GMiHkNGlwf8::0uOusoAGRNWDmCtFnBVIrw
Change a Member's Role	PATCH	/api/v2/members/{{userId}}	conn_mod_def::GMiHkGGsKsc::B7NPdQZFTd6hwGzcuo1xfQ
Invite a Member	POST	/api/v2/members/invites	conn_mod_def::GMiHkMzJxn8::_pNKpMgzS4-cn-l-aH-h9w
Remove a Workspace Member	DELETE	/api/v2/members/{{userId}}	conn_mod_def::GMiHkNbSgS4::O2FNvMaYTgqkyjlauZ3RWw

BlockedSenders

Action	Method	Path	Action id
List Blocked Senders	GET	/api/v2/contacts/blocked-senders	conn_mod_def::GMiHjgXp-Rw::inBrbGY5Rl2uKWl0Kmid5w
Block a Sender	POST	/api/v2/contacts/blocked-senders	conn_mod_def::GMiHjYnzKAw::wi9P1CVTSDuWOzNAVnGlEQ
Unblock a Sender	DELETE	/api/v2/contacts/blocked-senders/{{id}}	conn_mod_def::GMiHjnF7IqE::I7K80QttScePcbHSPBV1Ww

ThreadMessages

Action	Method	Path	Action id
List Thread Messages	GET	/api/v2/threads/{{threadId}}/messages	conn_mod_def::GMiHlF9N1xA::NtBaxhydRUOWmry0n9uqNQ
Send a Message on a Thread	POST	/api/v2/threads/{{threadId}}/messages	conn_mod_def::GMiHlDPV7_o::8Qt2jAQlT8uc1ZdBvok38w

LinearCustomerOptions

Action	Method	Path	Action id
Get Linear Customer Options	GET	/api/v2/companies/linear-options	conn_mod_def::GMiHjQwisyU::TCPQj-QtTF-uOGy5f7bCUA

ContactsProjects

Action	Method	Path	Action id
List a Contact's Projects	GET	/api/v2/contacts/{{id}}/projects	conn_mod_def::GMiHjfukhyc::7raI6dNwQOm5u1wN6SNVjw

ContactsIssues

Action	Method	Path	Action id
List a Contact's Issues	GET	/api/v2/contacts/{{id}}/issues	conn_mod_def::GMiHjf0gv8g::bBiELReCTYifO6iK_iwxHA

Articles

Action	Method	Path	Action id
Move Articles to a Group	POST	/api/v2/docs/articles/move	conn_mod_def::GMiHj3eYRzE::rWSN5Ns9ReSMqx4jfC0XHg

IssuesWorkflowStates

Action	Method	Path	Action id
List Workflow States for Issues	GET	/api/v2/issues/workflow-states	conn_mod_def::GMiHkF93AC0::LrL_341OQke0URfgliURAQ

WorkspaceInvites

Action	Method	Path	Action id
Cancel a Pending Workspace Invite	DELETE	/api/v2/members/invites/{{id}}	conn_mod_def::GMiHkGco8qc::RekymBDPQ1CVCUWGFCWmpA

SignedInUserProfile

Action	Method	Path	Action id
Get the Signed-in User Profile	GET	/api/v2/me	conn_mod_def::GMiHkNCpR1w::FAnMqlskRMa4BaMVKiokpQ

MembersInvites

Action	Method	Path	Action id
List Pending Workspace Invites	GET	/api/v2/members/invites	conn_mod_def::GMiHkNEvL00::UlSFnuleT2ya6Pl4hZvjPg

PortalInstances

Action	Method	Path	Action id
List Portal Instances	GET	/api/v2/portal/instances	conn_mod_def::GMiHkTWS_7w::XOBnmAuBTtGJt-r6QWmvTg

CustomerPortalView

Action	Method	Path	Action id
Get the Customer Portal View for a Contact	GET	/api/v2/portal/customer-portal	conn_mod_def::GMiHkT3Dcxc::wVreC7ANSkKnqIcXDUSBMg

PublicRoadmap

Action	Method	Path	Action id
Get the Public Roadmap	GET	/api/v2/portal/roadmap	conn_mod_def::GMiHkVM4n9A::kgxS5ZGbQKyuHZ0wQnBw9g

ProjectStatuses

Action	Method	Path	Action id
List Project Statuses	GET	/api/v2/projects/statuses	conn_mod_def::GMiHkblLUXw::obk-Ay9lSlmkF6Y7zGYi0w

SnippetFolders

Action	Method	Path	Action id
List Snippet Folders	GET	/api/v2/snippets/folders	conn_mod_def::GMiHkl5kUT0::mcFAC6NRQjqoS063sCLV1g

CustomerNeeds

Action	Method	Path	Action id
Link a Thread to Customer Needs	POST	/api/v2/threads/{{threadId}}/customer-needs	conn_mod_def::GMiHk7axYQ4::o6bhHzJTQRyCcUgLENXsfA

This lists 90 of 92 actions. For anything not here, call search_one_platform_actions with platform productlane. The full catalog is at https://www.withone.ai/knowledge/productlane.

When a call fails

The error comes from Productlane, not from One. A 400 or 422 means your parameters do not match the schema, so re-read the knowledge and fix the field. A 401 or 403 means the connection needs re-authorizing, which no retry will fix. A 404 means the id is not on this account. A 429 means slow down. Never retry a write more than once: the first attempt may have landed.

Full catalog: https://www.withone.ai/knowledge/productlane

Integration knowledge by One (withone.ai), licensed under One-Knowledge-1.0. Attribution must be preserved in derivative works.