damaged-and-lost-card-recovery

name	damaged-and-lost-card-recovery
description	Use when a card is damaged in transit, damaged by grader, or lost. Recovery process via insurance, grader liability, or carrier claim.

Damaged and Lost Card Recovery

Insurance via shipping carrier covers transit loss. Grader liability covers in-facility damage. Documentation is everything.

Insurance claim process

1. Document damage with photos (slab damage, card damage)
2. File claim with carrier (USPS, UPS, FedEx)
3. Include: tracking number, declared value, receipt, photos
4. Carrier reviews + pays declared value or denies
5. Timeline: 7-30 days for resolution

Grader liability

If card damaged at facility:

1. Photograph received slab + card immediately
2. Contact grader within 48 hours of receipt
3. Provide submission tracking + photos
4. Grader reviews and may reholder + compensate

Graders carry insurance for in-facility damage; legitimate claims typically resolve in customer's favor.

Lost card recovery

1. Verify tracking last update + status
2. Contact carrier for delivery verification
3. If 'delivered' but not received: file lost package claim
4. If 'in transit' indefinitely: file lost-in-transit claim
5. Insurance pays declared value (no value above declared)
6. Submitter may pursue grader if lost AT facility (per their TOS)

Where this fits in the X3 empire

Customer service recovery workflow.