Diesen Prompt kopieren und in den verwendeten KI-Assistenten einfügen.
Follow https://skillsmp.com/skill-install/prompt.md to install Agent Skills from https://github.com/zoho/zohodesk-antigravity-plugin.README des Repositorys wird geladen…
Es werden 3 von 3 gesammelten Skills angezeigt.
Find and prioritize Zoho Desk tickets that need follow-up - awaiting customer response, idle, overdue, approaching SLA or due dates, or blocked by unresolved dependencies - and recommend reminder and escalation timing. Use whenever the user asks which tickets…
Quellsprache: Englisch
Respond to Zoho Desk Level 1 tickets using the company's published knowledge base. Resolve routine FAQs and policy questions, and escalate complex queries to a human agent. Use when drafting or sending a customer reply grounded in knowledge-base articles.
Quellsprache: Englisch
Analyze Zoho Desk tickets to determine customer intent, urgency, and business impact, then recommend or update High, Medium, or Low priority. Use for ticket triage and priority assignment.
Quellsprache: Englisch
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