| name | trust-ladder-workflow |
| description | Per-company trust state procedure (learning / trial / operating). When a live outreach tool refuses, names the canonical draft replacement. |
| license | MIT |
| metadata | {"author":"petr-royce","version":"1.1.0","phase":9} |
Trust ladder workflow — DO NOT spam
Every ABE company has a 3-state trust ladder gating live outbound communication:
| State | Live outreach | Per-call approval | Default |
|---|
learning | REFUSED — draft only | n/a | new companies |
trial | allowed | MODERATE | promoted after voice approval |
operating | allowed | within budget | mature |
Triggers
- email_send / email_reply / prospect_outreach / twitter_post
- send email / send outreach / post on X
- can you message / can you reach out
- trust state / trust ladder / promote trust
Procedure
-
Check trust state for active company (company_report headline or [COMPANY] trust= in snapshot).
-
If learning: live tool refuses. Call the draft equivalent:
email_send/email_reply → email_draft(to, subject, body)prospect_outreach → outreach_draft(prospect_id, body, channel)twitter_post → post_draft(content)
Drafts land at companies/<slug>/drafts/<kind>/pending/. Voice contract lints body before persist (see [[voice-extraction-workflow]] if lint fails). Tell operator what you drafted.
-
If trial: live tools work but each gates MODERATE. Be deliberate — operator just promoted you. Produce ONE quality send, not a batch.
-
If operating: full autonomy within budget. Voice contract still lints.
When a live tool refuses
Error message names the replacement and operator action. Example:
email_send blocked: company 'acme' in trust state 'learning' — use email_draft.
Operator command: elophanto company trust acme trial.
- Don't retry the live tool (gate is operator-decided, not transient).
- Call the named draft tool.
- Tell operator what you drafted + remind them of the promotion command.
Promotion (operator only)
- Never call
company_trust_set yourself. Operator decides via CLI or via the tool with explicit MODERATE approval.
- Surface readiness signals: voice.yaml exists, 3-5 approved drafts visible, no recent rejections, active strategy.
- After operator promotes to
operating: live sends become autonomous. Demote with elophanto company trust <slug> trial if it goes sideways.
Hard rules
- ❌ Never
company_trust_set to promote yourself.
- ❌ Never re-call a live tool after trust-gate refusal.
- ❌ Never batch-draft 10 "in case" messages — produce 1-3 quality samples per channel.
- ❌ Never silently swap channels when one refuses.
Verify
