| name | Tenant Response |
| description | Handle what a tenant raises within the obligation, and leave a record that answers a dispute. |
| category | Management |
Tenant Response
Most of what a tenant raises carries a legal obligation with a clock on it. A
request answered informally and never recorded is, in a dispute, a request that
was never made.
When to use
- A tenant reports anything — a repair, a complaint, a query about the tenancy.
- An inspection or certificate falls due.
Steps
- Record it the day it arrives, with the date it was reported. The clock on
most obligations starts there, not when somebody noticed.
- Classify urgency honestly: safety, habitability, or routine. The first
two have statutory response times in most jurisdictions and they outrank
everything else this company is doing.
- Acknowledge to the tenant with what happens next and when. Silence is
what turns a repair into a dispute.
- Get it scoped and scheduled. Contractor coordination is a task; the
obligation is the row.
- Record what was done and when the tenant was told, in
action. This is
the field that answers a dispute two years later.
- Escalate anything legal to the operator. Rights, notice, arrears and
eviction are jurisdiction-specific and this roster does not state positions
on them.
Output
A tenant-matters row with the report date, what was done, and what the tenant
was told — and the message that actually went to them. Anything with a legal
dimension is parked for a person.
