tenant-response

name	Tenant Response
description	Handle what a tenant raises within the obligation, and leave a record that answers a dispute.
category	Management

Tenant Response

Most of what a tenant raises carries a legal obligation with a clock on it. A request answered informally and never recorded is, in a dispute, a request that was never made.

When to use

• A tenant reports anything — a repair, a complaint, a query about the tenancy.
• An inspection or certificate falls due.

Steps

1. Record it the day it arrives, with the date it was reported. The clock on most obligations starts there, not when somebody noticed.
2. Classify urgency honestly: safety, habitability, or routine. The first two have statutory response times in most jurisdictions and they outrank everything else this company is doing.
3. Acknowledge to the tenant with what happens next and when. Silence is what turns a repair into a dispute.
4. Get it scoped and scheduled. Contractor coordination is a task; the obligation is the row.
5. Record what was done and when the tenant was told, in action. This is the field that answers a dispute two years later.
6. Escalate anything legal to the operator. Rights, notice, arrears and eviction are jurisdiction-specific and this roster does not state positions on them.

Output

A tenant-matters row with the report date, what was done, and what the tenant was told — and the message that actually went to them. Anything with a legal dimension is parked for a person.