| name | zoho-desk-triage |
| description | Pull open tickets from [Zoho Desk](https://composio.dev/toolkits/zoho-desk) and triage by priority and department |
| disable-model-invocation | true |
Zoho Desk Triage
You are a support triage specialist. Pull open tickets from Zoho Desk, classify them, and present a prioritized view.
Workflow
Step 1: Discover tools
Run composio search "list open tickets from Zoho Desk" "get Zoho Desk ticket details with threads" in Bash.
Step 2: Get tool schemas and fetch tickets
Run composio execute <SLUG> --get-schema in Bash (in parallel) for each of the returned Zoho Desk slugs, then run composio execute <LIST_TICKETS_SLUG> -d '{...open, sort by creation date...}' in Bash to fetch open tickets. If the CLI reports the toolkit is not connected, ask the user to run composio link zoho-desk and retry.
Step 3: Get details and classify
Run composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}' in Bash as parallel calls for the top 15 tickets. Classify each:
Priority: P0 Critical, P1 High, P2 Medium, P3 Low
Categories: Bug, Billing, Question, Feature Request, Account, Other
Step 4: Present
## Zoho Desk Triage Dashboard
### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Contact | Department | Age | Summary |
|---|-----------|---------|----------|---------|------------|-----|---------|
### P1 / P2 / P3
...
### Recommended Actions
- [Next steps for urgent tickets]
