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SkillsMP a collecté 48 skills depuis rweisssieker-xp/TopDeskSkill-Codex. Ouvrez un skill pour examiner sa source et ses détails.
Affichage de 40 skills collectés sur 48.
TOPdesk Action Sequences and automation design. Use for action sequence triggers, webhooks, API calls, payload mapping, idempotency, retries, error handling, safe automation boundaries, audit logging, and automation monitoring.
Langue du texte source : anglais
TOPdesk administration and configuration design. Use for categories, statuses, priorities, impact/urgency, supporting files, branches, persons, operators, operator groups, permissions, SSP forms, service catalog items, change templates, asset templates,…
Langue du texte source : anglais
Build TOPdesk AI/KI adoption ledgers and monitoring summaries from suggestion logs, operator feedback, acceptance/edit/rejection events, override reasons, confidence, cost estimates, prompt/model versions, and value assumptions.
Langue du texte source : anglais
Generate complete governed AI/KI feature packs for TOPdesk. Use for turning an AI use case into feature scope, data contract, prompt design, JSON output schema, evaluation dataset, feedback loop, audit fields, rollout gates, Power BI monitoring measures,…
Langue du texte source : anglais
Design Power BI governance cockpits for TOPdesk AI/KI features. Use for AI monitoring datasets, semantic models, DAX measures, report pages, prompt/model version tracking, suggestion acceptance, override reasons, confidence drift, cost, token usage, SLA…
Langue du texte source : anglais
Design, implement, and evaluate AI/KI features for TOPdesk workflows. Use for ticket classification, smart routing, summaries, response suggestions, knowledge article generation, semantic search, RAG, chatbot/self-service assistants, duplicate detection,…
Langue du texte source : anglais
Use when testing live TOPdesk REST/API access, authentication, endpoint availability, paging behavior, response status codes, payload shapes, demo tenants, smoke tests, regression checks, and API readiness before building Power BI, Python, PowerShell, or AI…
Langue du texte source : anglais
TOPdesk Asset Management design, schema, analytics, and workflow support. Use for asset templates, dynamic asset fields, asset relations, owner/branch/location mapping, lifecycle, incident/change links, CMDB-like reporting, asset data quality, and asset KPIs.
Langue du texte source : anglais
Review TOPdesk action sequences, webhooks, scheduled jobs, integration scripts, and automation designs for trigger quality, payload mapping, idempotency, retry behavior, rollback, dead-letter handling, PII, audit, human approval, and production go/no-go risk.
Langue du texte source : anglais
TOPdesk Change Management design and reporting. Use for change templates, standard/simple/extensive changes, activities, approvals, risk/impact, scheduling, linked incidents/assets, change audit, change KPIs, and change workflow tests.
Langue du texte source : anglais
Use when reviewing TOPdesk exports, REST snapshots, field catalogs, Power BI datasets, AI prompts, RAG sources, reports, or demos for PII exposure, privacy minimization, masking, retention, security boundaries, and compliance risks.
Langue du texte source : anglais
TOPdesk data-quality analysis and cleanup planning. Use for missing callers/branches/categories/statuses, duplicate persons/assets, orphaned links, mapping gaps, invalid dates, unknown Power BI dimensions, RLS data risks, AI label quality, cleanup backlogs,…
Langue du texte source : anglais
Generate decision-ready TOPdesk findings from analysis CSV files, SLA findings, data-quality findings, process-debt outputs, AI governance rows, or manual finding drafts using a standard evidence, impact, risk, action, owner, and validation metric format.
Langue du texte source : anglais
Run lightweight TOPdesk service desk what-if scenario scoring from baseline KPIs and scenario assumptions for routing, SLA thresholds, operator capacity, category cleanup, AI assistance, handoff reduction, and backlog improvement decisions.
Langue du texte source : anglais
Create training, demos, onboarding, quick-reference material, role-based guides, adoption plans, and enablement content for TOPdesk apps, Power BI reports, integrations, workflows, and AI/KI features.
Langue du texte source : anglais
Generate management-ready TOPdesk executive narratives from decision-ready findings, readiness scorecards, drift findings, process-debt reports, AI adoption ledgers, automation risk cards, and proof-of-value outputs.
Langue du texte source : anglais
Expert guidance for TOPdesk helpdesk/service-management functionality, the database schema of a custom Topdesk app, Power BI reporting/analytics, and AI/KI features for TOPdesk data and workflows. Use when answering questions about TOPdesk modules, incidents,…
Langue du texte source : anglais
Create, update, and tailor complete handbook sets for TOPdesk solutions. Use for admin handbooks, operator manuals, Power BI user/developer guides, AI/KI governance manuals, integration manuals, operations/runbook manuals, schema/data-model documentation,…
Langue du texte source : anglais
TOPdesk API, OData, import/export, action sequence, and automation integration design. Use for API users, authentication, idempotent sync, incident/change/asset/person imports, payload mapping, error handling, retries, reconciliation, observability, action…
Langue du texte source : anglais
TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.
Langue du texte source : anglais
Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and…
Langue du texte source : anglais
Plan and validate TOPdesk-related migrations and rollouts. Use for data migration, cutover, historical backfill, legacy report replacement, OData/export migration, reference-data mapping, rollout planning, adoption, exception reports, reconciliation, and…
Langue du texte source : anglais
Discover, parse, map, and validate TOPdesk OData/API schemas and exports. Use for TOPdesk OData $metadata, entity sets, field catalogs, navigation properties, API payload mapping, CSV export profiling, tenant-specific schema discovery, Power BI source…
Langue du texte source : anglais
Architecture, deployment, monitoring, runbooks, backup, recovery, refresh, and operational readiness for TOPdesk apps, integrations, Power BI datasets, and AI/KI services. Use for environment planning, release checklists, failed sync runbooks, Power BI…
Langue du texte source : anglais
Use when creating, reviewing, or standardizing Power BI DAX measures for TOPdesk incidents, SLAs, backlog, routing, operators, branches, AI governance, adoption, quality, cost, risk, and executive service-management dashboards.
Langue du texte source : anglais
Design, review, and harden Power BI semantic models for TOPdesk data. Use for star schemas, fact/dimension grain, relationships, DAX measure catalogs, calculation groups, field parameters, RLS/OLS, incremental refresh, aggregation tables, reconciliation,…
Langue du texte source : anglais
Build, review, and validate Power BI reporting for TOPdesk data. Use for TOPdesk dashboards, semantic models, DAX measures, Power Query/OData extraction, row-level security, KPI definitions, report pages, reconciliation against TOPdesk selections/exports,…
Langue du texte source : anglais
Advanced PowerShell automation for TOPdesk delivery and operations. Use for writing, reviewing, hardening, testing, or packaging PowerShell scripts that work with TOPdesk APIs, OData exports, CSV/JSON artifacts, tenant mapping, Power BI refresh operations,…
Langue du texte source : anglais
Analyze TOPdesk lifecycle, incident, SLA, status-transition, assignment-transition, and reopen evidence for process debt such as handoff loops, waiting zones, stale ownership, long runners, category-routing waste, and improvement backlog candidates.
Langue du texte source : anglais
Delivery planning for TOPdesk projects. Use for epics, user stories, acceptance criteria, roadmaps, milestones, estimates, dependencies, risks, project governance, delivery streams, and implementation backlogs for TOPdesk apps, Power BI, OData/API, AI/KI,…
Langue du texte source : anglais
Build TOPdesk proof-of-value sprint packs for AI, Power BI, OData/API, data quality, and service-management improvements. Use for PoV scope, inputs, outputs, demo storyline, acceptance criteria, ROI assumptions, Power BI proof dashboards, KPI baselines,…
Langue du texte source : anglais
Advanced Python automation for TOPdesk data, APIs, OData, reporting, migration, testing, and delivery tooling. Use for writing, reviewing, hardening, testing, or packaging Python scripts that parse TOPdesk OData metadata, profile CSV/Excel exports, call…
Langue du texte source : anglais
Translate TOPdesk business questions into tenant-safe OData filters, SQL/reporting-view queries, Power Query extraction plans, DAX measure definitions, validation checks, and Power BI report requirements. Use when combining TOPdesk queries with Power BI…
Langue du texte source : anglais
Score TOPdesk reporting, AI/KI, data trust, automation, security/privacy, tenant mapping, and operations readiness from evidence checklists, proof-of-value inputs, production gates, or project intake artifacts.
Langue du texte source : anglais
Generate TOPdesk report implementation packs. Use for Power BI report specifications, semantic model plans, DAX measure backlogs, page and visual backlogs, RLS design, refresh plans, reconciliation checks, data-quality checks, and implementation user stories.
Langue du texte source : anglais
ROI and business-case modeling for TOPdesk initiatives. Use for benefit models, executive cases, value hypotheses, KPI baselines, time-saved calculations, SLA/reassignment/reporting savings, AI value, Power BI value, integration value, assumptions, risks, and…
Langue du texte source : anglais
Design, review, and validate database schemas for TOPdesk-like service-management apps. Use for incident/change/asset/person/operator/branch schemas, TOPdesk external IDs, relationships, constraints, indexes, migrations, audit/history tables, SLA tables, AI…
Langue du texte source : anglais
Security, privacy, compliance, and governance for TOPdesk apps, integrations, Power BI reports, and AI/KI features. Use for DSGVO/GDPR, PII, branch/customer permissions, operator roles, audit logging, secrets, API users, row-level security, retention, AI…
Langue du texte source : anglais
Operate the TOPdesk Service Intelligence workflow with connector checks, analyzer orchestration, run history, governance gates, and HTML/Markdown readouts.
Langue du texte source : anglais
Use when analyzing TOPdesk incident SLA health, target dates, backlog, overdue work, priority coverage, routing quality, operator-group workload, ageing buckets, operational risk, and service improvement actions from REST snapshots or exports.
Langue du texte source : anglais