How the KPN tool surface behaves through Conduit: the X-KPN-* credential headers and the two OAuth token realms (API Store vs Mobile Services Management), why a valid key can still fail with 401/403 (product entitlement), quota headers and 429 handling, the…
KPN business mobile through Mobile Services Management (MSM v11): subscribers, contracts (lines/SIMs), allowed operations per contract, orders and service requests, invoices and invoice PDFs, the customer's organisation tree and usage thresholds; plus the…
Address- and number-level lookups against KPN: current and planned outages at a Dutch address (Disturbance Check), available access technology and speeds at an address (Speed Check), and the date of the last SIM swap on a KPN mobile number as a fraud signal.
Autotask billing item retrieval, approval-level workflows, and invoice search — covering billing item types, approval status filtering, and reconciliation of billable work against invoices for MSP finance teams.
Autotask expense report and expense item structure - the report/item parent-child relationship, approval status workflow, expense categories, payment types, and the billable vs reimbursable distinction for MSP operational expenses.
Autotask product catalog structure - Products, Services, and Service Bundles - and how Price Lists override default unit pricing. Covers product/service fields, inventory tracking, and cost-vs-billing margin analysis for MSP quoting and procurement.
Autotask quote structure and line items - quote item types (product, service, service bundle, labor, expense, shipping), the mutually-exclusive catalog reference rules, and the three discount mechanisms (unit, line, percentage) used to build customer…
Autotask ticket lifecycle: status/priority codes and transition rules, the ticket field schema, SLA calculation and clock behavior, escalation rules, ticket metrics, and the MCP tool surface (create, update, search, history, notes) for MSP service desk…