The full multi-tenant M365 user lifecycle in CIPP: create/edit/disable, password and MFA resets, session revocation, the bundled offboarding call, BEC investigation reports, MFA gap reporting, and device/group lookups — plus the ordering constraints that make…
ConnectWise PSA contact management: contact records, contact types, communication items (email, phone), portal access, and relationships to companies. Essential for MSP customer relationship management in ConnectWise PSA.
3CX's native PBX MCP server: the per-PBX endpoint shape (every PBX is its own FQDN and its own OAuth authorization server — there is no shared mcp.3cx.com), how Conduit's catalog connects one anyway, the Admin Console + client setup flow, the permission model…
3CX's live-operations surface: read-only visibility into active calls, recordings, voicemail, department and queue membership, and forwarding/presence profiles, plus the write actions that change live call routing — dropping a call, switching a profile, and…
3CX's system-and-configuration surface: server time, PBX event log and application log search, service status, database schema and the read-only SELECT-only Query tool, DIDs, IP and phone blocklists, SIP trunks, call flow apps, and the configuration…
Freshdesk MCP tool surface and REST API v2 fundamentals: header-based authentication via `X-Freshdesk-Domain` and `X-Freshdesk-Api-Key` (which the MCP server translates into upstream HTTP Basic `apikey:X` auth), the `/api/v2` base URL, `page`/`per_page`…
Autotask contract and service agreement management - contract types (recurring services, block hours, time & materials, fixed price, retainer), service/service bundle associations, SLAs, and how contracts drive billing for MSP account managers.
Rootly's alerting layer between monitoring tools and incident management: alert sources (`alerts_source`) and their webhook/email intake, alert routing rules, alert groups (deduplication/noise reduction), alert urgencies, escalation policies, and the…