| name | post-launch-onboarding |
| description | Use when welcoming new customers. Onboarding = critical period for customer success + retention.
|
Post-Launch Onboarding
Onboarding: first 7 days critical. Lay groundwork for completion + advocacy. Strong onboarding = lower churn.
Day-by-day onboarding
Day 0: Welcome email + login info + first lesson
Day 1: Reminder + community invitation
Day 2: First-week roadmap
Day 3: Welcome video (founder)
Day 4: Resource library tour
Day 5: Office hours invitation
Day 6: Peer connection prompt
Day 7: Week 1 review + Week 2 preview
Onboarding goals
By end of week 1, student should:
- Have logged in + accessed content
- Completed first lesson
- Joined community
- Made at least one connection
- Asked at least one question
- Understood the path ahead
- Felt confident about their decision
Detecting at-risk students
Signals of churn risk:
- Hasn't logged in within 48 hours
- Hasn't started any lesson within 7 days
- No community engagement in first week
- Single login (first time, no return)
- Asked refund question early
Proactive outreach saves these students.
Where this fits in the X3 empire
Onboarding sequence for CardPrepAI Academy customers.
