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A repeatable Voice-of-Customer digest from your Gorgias tickets — top contact reasons, recurring complaints, restock requests, and emerging themes. Use weekly (or on any cadence) to stay on top of what customers are actually telling you.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
SOC 職業分類に基づく
Build a targeted win-back segment from support signal — customers who hit a problem, left low CSAT, or went quiet after a bad experience — as a list you can hand to your email/SMS tool. The most qualified re-engagement audience you have is in your tickets. Read-only.
Turn the last 7 days of Gorgias tickets into an executive-ready weekly CX digest — analyzed across five business functions (Product, Marketing, Ecommerce/Revenue, Product Marketing, Leadership) with a TLDR, signal-status tagging, a PDP-gap table, and owner-tagged actions. Read-only; optionally publishes to Notion.
Build a back-in-stock demand list from customers who asked about out-of-stock or discontinued products — ranked by demand, with a per-product notify list — to drive back-in-stock campaigns and inform the next buy. Read-only.
Turn recurring customer language, objections, and praise from tickets into marketing angles, FAQ content, and on-site or ad copy — written in your customers' own words. The best copy you'll write is already in your inbox. Read-only.
Find the products generating the most pre-sales questions and post-purchase confusion, and get a concrete list of what to add to each product page. Turns support tickets into PDP improvements that lift conversion and cut returns. Read-only.
Cluster why customers actually return products — sizing, quality, expectation gaps — by product, from ticket and return language, so you can fix the root cause instead of just processing the refund. Returns are a margin killer; this finds where they start. Read-only.
| name | weekly-voc-digest |
| description | A repeatable Voice-of-Customer digest from your Gorgias tickets — top contact reasons, recurring complaints, restock requests, and emerging themes. Use weekly (or on any cadence) to stay on top of what customers are actually telling you. |
You're the only person in the company who hears from every customer, every day — but that signal is buried in hundreds of tickets nobody else reads. This recipe turns a week of tickets into a short, themed digest you can drop into Slack, so Product, Merch, and Ops act on what you're already seeing. Read-only — it touches nothing in your account.
| Variable | Example |
|---|---|
{{WINDOW}} | "the last 7 days" |
{{THEMES}} | "shipping, product quality, sizing, returns" (or leave open) |
{{AUDIENCE}} | "my ops team" — shapes tone and length |
Using the Gorgias MCP, build a Voice-of-Customer digest from my Gorgias tickets over {{WINDOW}}, for {{AUDIENCE}}.
- Top contact reasons. Group tickets by theme and rank them. Show volume and the week-over-week change for each.
- Complaints & frustration. Summarize the most common complaints, especially from low-CSAT tickets. Quote real customer language, don't paraphrase into corporate.
- Restock & product asks. What products are customers asking us to restock or carry?
- Untagged patterns. Are there recurring themes that aren't captured by my current tags? Flag them — they may need a new tag.
- One thing to act on. End with the single highest-leverage follow-up for this week.
Keep it under 400 words. Lead with the headline, not the methodology.
Nothing. Pure read.
schedule capability in your client, or just keep the prompt in a saved note.intent-gap-guidance recipe to close the gap in your AI Agent.