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Business operations: strategy, technology, growth, competitive intelligence, support, finance, HR, legal, operations, sales, productivity, product management.
Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
| name | business-ops |
| description | Business operations: strategy, technology, growth, competitive intelligence, support, finance, HR, legal, operations, sales, productivity, product management. |
| user-invocable | false |
| allowed-tools | ["Read","Write","Bash","Grep","Glob","Edit"] |
| routing | {"triggers":["should we","evaluate opportunity","trade-off","worth it","invest in","strategy","build vs buy","vendor evaluation","adopt","technology choice","tech stack","grow audience","growth","brand","positioning","community building","competitive analysis","market landscape","differentiation","feasibility","effort estimate","ROI","priority","project evaluation","go no go","viability","customer support","ticket triage","support response","knowledge base","KB article","escalation","customer research","finance","journal entry","reconciliation","variance analysis","financial statements","financial audit","month-end close","SOX","HR","human resources","recruiting","performance review","compensation","hiring","onboarding","org planning","legal","contract review","compliance check","NDA","legal risk","legal brief","vendor check","german compliance","DSGVO","GoBD","TDDDG","AI Act compliance","eIDAS","operations","vendor review","runbook","process documentation","risk assessment","capacity plan","change management","compliance tracking","sales","call prep","pipeline review","forecast","draft outreach","prospect research","competitive intelligence","productivity","task management","daily plan","weekly review","meeting agenda","focus time","goal setting","status update","time management","prioritize tasks","standup","retrospective","product management","feature spec","PRD","roadmap","stakeholder update","user research","sprint planning","product metrics"],"not_for":"micro library choices (use decision-helper), writing content, SEO of specific posts, or tactical marketing competitive analysis (use marketing) — this is executive strategy, not campaign execution. Code security audits, vulnerability scanning, or auth-flow reviews (use security-review) — only financial/accounting audit and SOX compliance. Code performance review (use reviewer-code) — this covers people performance reviews and HR operations. Software task specs, requirements, or plan-lifecycle management (use planning) — this skill prioritizes and tracks work, not specs. UX design methodology, wireframes, or accessibility audits (use design) — this handles product strategy, roadmaps, user research for feature prioritization.","complexity":"Medium","category":"decision-support","pairs_with":["marketing","data-analysis"]} |
Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.
Scope: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.
Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.
| Mode | Signal Phrases | Reference |
|---|---|---|
| STRATEGY | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | references/csuite.md |
| TECHNOLOGY | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | references/csuite.md |
| GROWTH | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | references/csuite.md |
| COMPETITIVE | Competitor, competition, market landscape, differentiation, positioning against, market share | references/csuite.md |
| EVALUATION | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | references/csuite.md |
| SUPPORT | Customer support, ticket triage, support response, knowledge base, KB article, escalation | references/customer-support.md |
| FINANCE | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | references/finance.md |
| HR | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | references/hr.md |
| LEGAL | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | references/legal.md |
| OPERATIONS | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | references/operations.md |
| SALES | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | references/sales.md |
| PRODUCTIVITY | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | references/productivity.md |
| PRODUCT | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | references/product-management.md |
Load references based on the detected mode. Load only the references required by the mode.
| Signal | Mode | Reference |
|---|---|---|
| Market entry, partnerships, resource allocation, opportunity | STRATEGY | references/strategic-frameworks.md, references/decision-matrices.md |
| Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | references/tco-framework.md, references/vendor-evaluation.md |
| Content, audience, SEO, marketing, brand, community | GROWTH | references/audience-segmentation.md, references/channel-evaluation.md |
| Competitor, market landscape, positioning, differentiation | COMPETITIVE | references/competitive-mapping.md, references/market-positioning.md |
| Feasibility, effort, ROI, priority, go/no-go | EVALUATION | references/feasibility-scoring.md, references/roi-frameworks.md |
| Ticket triage, support response, KB article, escalation, customer research | SUPPORT | references/customer-support.md |
| Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | references/finance.md |
| Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | references/hr.md |
| Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | references/legal.md |
| Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | references/operations.md |
| Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | references/sales.md |
| Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | references/productivity.md |
| Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | references/product-management.md |
For each mode, load the corresponding reference file for the full framework and instructions:
references/csuite.mdreferences/customer-support.mdreferences/finance.mdreferences/hr.mdreferences/legal.mdreferences/operations.mdreferences/sales.mdreferences/productivity.mdreferences/product-management.md| Error | Cause | Solution |
|---|---|---|
| Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. |
| Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. |
| Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. |
| Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |
| Reference | When to Load | Content |
|---|---|---|
references/csuite.md | Any executive strategy mode | Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION |
references/strategic-frameworks.md | STRATEGY mode | Porter's Five Forces, SWOT scoring, OKR alignment matrices |
references/decision-matrices.md | STRATEGY mode | Weighted decision matrices, ICE/RICE scoring, pre-mortem templates |
references/tco-framework.md | TECHNOLOGY mode | TCO templates, hidden cost checklists, migration cost models |
references/vendor-evaluation.md | TECHNOLOGY mode | Vendor scorecards, RFP criteria, red flag detection, contract checklist |
references/audience-segmentation.md | GROWTH mode | ICP scoring matrix, persona templates, segmentation frameworks |
references/channel-evaluation.md | GROWTH mode | Channel scoring matrices, CAC/LTV models, funnel stage mapping |
references/competitive-mapping.md | COMPETITIVE mode | Landscape map templates, feature matrices, activity tracker |
references/market-positioning.md | COMPETITIVE mode | Positioning maps, differentiation scoring, win/loss frameworks |
references/feasibility-scoring.md | EVALUATION mode | Three-dimension feasibility model, confidence calibration, decision tree |
references/roi-frameworks.md | EVALUATION mode | T-shirt sizing, three-point estimation, risk-adjusted NPV |
references/customer-support.md | SUPPORT mode | Triage, response drafting, KB articles, escalation, customer research |
references/finance.md | FINANCE mode | Journal entries, reconciliation, variance analysis, financial statements, audit/SOX |
references/hr.md | HR mode | Recruiting, performance management, compensation, org planning, people analytics |
references/legal.md | LEGAL mode | Contract review, compliance, NDA triage, risk assessment, legal writing |
references/operations.md | OPERATIONS mode | Runbooks, risk assessment, vendor management, process docs, change management, compliance |
references/sales.md | SALES mode | Call prep, pipeline analysis, outreach, competitive intelligence, forecasting |
references/productivity.md | PRODUCTIVITY mode | Task management, daily/weekly planning, meeting optimization, status updates, goals |
references/product-management.md | PRODUCT mode | Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning |
Planning lifecycle: specs, requirements, pre-plan ambiguity resolution, file-backed plans, plan validation, pause/resume, session handoff.
Fresh-subagent-per-task execution with two-stage review gates.
Comprehensive 3-wave review of all repo source files, producing a prioritized issue backlog.
Customer support workflows — ticket triage, response drafting, knowledge base articles, escalation handling, customer research. Use when triaging support tickets, drafting customer responses, creating KB articles, managing escalations, or researching customer context.
Finance and accounting: journal entries, reconciliation, variance analysis, financial statements, audit support, month-end close, SOX testing.
People operations workflows — recruiting pipeline, performance reviews, compensation analysis, offer drafting, interview prep, onboarding, org planning. Use when managing hiring pipelines, writing performance reviews, analyzing compensation, drafting offers, or planning organizational changes.