ux-pgm-skills

Keep a durable decision log: what, why, who, and when.

Design a request intake and triage process for a design team.

Link program work to OKRs and measurable outcomes.

Build a RACI matrix to clarify roles on a program.

Establish a cross-functional working agreement.

Triage and resolve blockers quickly and visibly.

Turn a roadmap into an executable delivery plan with owners and dates.

Run a launch or readiness review against exit criteria.

Facilitate a program retrospective that produces real change.

Build and maintain a program risk register.

Track design operations efficiency metrics.

Design a program health dashboard.

Report program impact to leadership.

Define program KPIs with leading and lagging indicators.

Coordinate research operations across a program.

Define lightweight program governance.

Audit and improve an existing process.

Design effective team rituals and cadences.

Create a playbook for scaling a program or practice.

Design an end-to-end team workflow.

Plan design team capacity against committed program work.

Map cross-team dependencies and the critical path for a design program.

Prioritise competing program requests with a transparent, repeatable model.

Build a UX program roadmap with outcomes, phases, milestones, and dependencies.

Scope a program into phases with explicit in-scope and out-of-scope boundaries.

Design a workshop to align stakeholders on goals, scope, or direction.

Define escalation paths and the triggers that activate them.

Craft a concise executive update tied to business outcomes.

Map stakeholders by influence, interest, and current stance.

Write a clear program status report with RAG status, progress, risks, and asks.