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Escalates complex queries to a human agent. Use for payment issues, billing disputes, or explicit human requests.
默认使用会先检查来源的 Prompt；你也可以切换为直接命令，或下载本地副本。
决定是否安装前，请先阅读 SKILL.md，以及 SkillsMP 当前展示的配套文件。
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/Abhi-08-Abhishek/openclaw-whatsapp-chatbot --skill human-handoff命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Answer questions about returns, shipping, payments, cancellations, exchanges, and brand-specific policies.
Provide order tracking status, tracking numbers, and estimated delivery dates.
Provide apparel size recommendations based on measurements, or show full size charts.
基于 SOC 职业分类
正在显示 SKILL.md
| name | human_handoff |
| description | Escalates complex queries to a human agent. Use for payment issues, billing disputes, or explicit human requests. |
Use this skill ONLY when the customer query is NOT covered by faq_support, order_status, or sizing_support, or for the specific issues below.
Respond with EXACTLY this message (fill in the summary):
"I have forwarded your query about '[summary of issue]' to our support representative at [SUPPORT_NUMBER] who will be with you shortly. Thank you for your patience. 🛡️"
DO NOT attempt to use sessions_send or any other tool to send a message. Simply provide the above response to the customer.