name	disposition-decision
description	Emit the final triage decision (approve_refund / deny_refund / escalate_to_supervisor / request_more_info), recommend a warehouse disposition, and write the audit record. USE FOR producing and persisting the final outcome. DO NOT USE FOR gathering data (intake-validation) or the raw eligibility/risk checks.

Disposition & Decision

Implements the terminal decision + BR-005 (cite + audit). Consumes verdicts from policy-eligibility and fraud-escalation.

Operational contract

Inputs: eligibility verdict + escalation verdict + the case object.
Outputs: one of the four decisions + recommended disposition + audit record; persisted via returns_apply_decision.
Deps: tool returns_apply_decision (idempotent on rma_id).
Idempotency: writing the same decision for the same rma_id is a no-op.
Failure behavior: if the write fails after retries → surface to the CS agent; do not silently drop.

Procedure

Resolve the terminal decision:
- completeness verdict request_more_info → request_more_info (BR-004)
- else escalation escalate → escalate_to_supervisor (BR-003)
- else eligibility approve_candidate → approve_refund (BR-001)
- else eligibility deny_candidate → deny_refund (BR-002)
Recommend disposition:
- approve + defective → liquidation; approve + resellable → restock_a; approve + opened/used-but-ok → restock_b; deny → return_to_customer.
BR-005 — assemble the audit record: decision.outcome, decision.business_rules_fired, answer.citations[], actor, timestamp, escalation.reason (if any), disposition.recommended.
Persist with returns_apply_decision(rma_id, decision, disposition, citations, rationale).
On escalate_to_supervisor, hand the case to the supervisor gate (§ 8) — the agent does not finalize an escalated refund itself.

Output schema

{ "decision": "approve_refund",
  "disposition": "restock_a",
  "business_rules_fired": ["BR-001", "BR-005"],
  "citations": ["policy#return-window"],
  "rationale": "In-window (6 days), not final-sale, unworn — approve.",
  "audit_id": "AUD-..." }

Disposition & Decision

Implements the terminal decision + BR-005 (cite + audit). Consumes verdicts from policy-eligibility and fraud-escalation.

Operational contract

Inputs: eligibility verdict + escalation verdict + the case object.

Outputs: one of the four decisions + recommended disposition + audit record; persisted via returns_apply_decision.

Deps: tool returns_apply_decision (idempotent on rma_id).

Idempotency: writing the same decision for the same rma_id is a no-op.

Failure behavior: if the write fails after retries → surface to the CS agent; do not silently drop.

Procedure

Resolve the terminal decision:

completeness verdict request_more_info → request_more_info (BR-004)
else escalation escalate → escalate_to_supervisor (BR-003)
else eligibility approve_candidate → approve_refund (BR-001)
else eligibility deny_candidate → deny_refund (BR-002)

Recommend disposition:

approve + defective → liquidation; approve + resellable → restock_a; approve + opened/used-but-ok → restock_b; deny → return_to_customer.

BR-005 — assemble the audit record: decision.outcome, decision.business_rules_fired, answer.citations[], actor, timestamp, escalation.reason (if any), disposition.recommended.

Persist with returns_apply_decision(rma_id, decision, disposition, citations, rationale).

On escalate_to_supervisor, hand the case to the supervisor gate (§ 8) — the agent does not finalize an escalated refund itself.

Output schema

{ "decision": "approve_refund", "disposition": "restock_a", "business_rules_fired": ["BR-001", "BR-005"], "citations": ["policy#return-window"], "rationale": "In-window (6 days), not final-sale, unworn — approve.", "audit_id": "AUD-..." }

disposition-decision