certificate-request

name	certificate-request
description	Customer asks about course completion certificates or LinkedIn certificate options.
sample_size	209
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":209,"avg_thread_length":3.12,"top_phrases":[{"phrase":"let me know if","count":52,"percent":24.9},{"phrase":"me know if you","count":40,"percent":19.1},{"phrase":"know if you have","count":40,"percent":19.1},{"phrase":"if you have any","count":38,"percent":18.2},{"phrase":"thanks for reaching out","count":34,"percent":16.3},{"phrase":"a certificate of completion","count":29,"percent":13.9},{"phrase":"please let me know","count":24,"percent":11.5},{"phrase":"you have any further","count":21,"percent":10},{"phrase":"have any further questions","count":21,"percent":10},{"phrase":"for your interest in","count":16,"percent":7.7}]}

Certificate Request

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hello,"
• "Hey,"

Common core lines:

• "Thanks for reaching out!"
• "Best,"
• "Hi,"

Common closings:

• "Best,"
• "Please let me know if you have any further questions!"
• "Yes - when you complete the course you'll have the option to claim your certificate."

Phrases That Work (4-gram frequency)

• "let me know if" — 52 (24.9%)
• "me know if you" — 40 (19.1%)
• "know if you have" — 40 (19.1%)
• "if you have any" — 38 (18.2%)
• "thanks for reaching out" — 34 (16.3%)
• "a certificate of completion" — 29 (13.9%)
• "please let me know" — 24 (11.5%)
• "you have any further" — 21 (10%)
• "have any further questions" — 21 (10%)
• "for your interest in" — 16 (7.7%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above