password-reset-issue

name	password-reset-issue
description	Customer needs help resetting password or recovering locked account.
sample_size	14
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":14,"avg_thread_length":3.14,"top_phrases":[{"phrase":"let me know if","count":7,"percent":50},{"phrase":"if you have any","count":7,"percent":50},{"phrase":"me know if you","count":6,"percent":42.9},{"phrase":"know if you have","count":6,"percent":42.9},{"phrase":"you used to purchase","count":4,"percent":28.6},{"phrase":"used to purchase the","count":4,"percent":28.6},{"phrase":"able to access the","count":3,"percent":21.4},{"phrase":"at the top of","count":3,"percent":21.4},{"phrase":"the top of https","count":3,"percent":21.4},{"phrase":"you'll need to enter","count":3,"percent":21.4}]}

Password Reset or Recovery

Response Patterns (from samples)

Common openings:

• "Hey Arzu,"
• "Hi Alex,"
• "I was able to access the admin console this time, but I'd previously"

Common core lines:

• ">"
• "You can access the course using the "Restore Purchases" button at the top of https://epicreact.dev. You'll need to enter the email address you used to purchase the course to have a login link sent."
• "Let me know if you have any additional questions!"

Common closings:

• "Let me know if you have any additional questions!"
• "And for security reasons could you provide the last 4 digits of the card that you used to purchase the license?"
• "You can request a magic link anytime here: https://www.totaltypescript.com/login"

Phrases That Work (4-gram frequency)

• "let me know if" — 7 (50%)
• "if you have any" — 7 (50%)
• "me know if you" — 6 (42.9%)
• "know if you have" — 6 (42.9%)
• "you used to purchase" — 4 (28.6%)
• "used to purchase the" — 4 (28.6%)
• "able to access the" — 3 (21.4%)
• "at the top of" — 3 (21.4%)
• "the top of https" — 3 (21.4%)
• "you'll need to enter" — 3 (21.4%)

Tone Guidance (observed)

• Openings trend toward: "Hey Arzu,"
• Closings often include: "Let me know if you have any additional questions!"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above