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Gelişmiş masaüstü, tarayıcı ve işletim sistemi kontrol yeteneği. Görsel (koordinat tabanlı) fare/klavye otomasyonu, DOM manipülasyonu, pencere yönetimi, gelişmiş dosya, ağ ve süreç yönetimini kapsar.
基于 SOC 职业分类
正在显示 SKILL.md
| name | negotiation-simulator |
| description | Müşteri rol yapma. Price negotiation, value selling, walk-away triggers ve BATNA. |
| triggers | {"keywords":["negotiation simulator","müzakere","price negotiation","roleplay","BATNA","walk-away"]} |
| auto_load_when | Kullanıcı müzakare simülasyonu, fiyat müzakeresi, rol yapma veya müzakere stratejisi talep ettiğinde |
| agent | researcher |
| tools | ["Read","Write","Grep","Glob"] |
Odak Alanı: Satış müzakerelerini simüle etmek, fiyat müzakeresi stratejileri geliştirmek ve walk-away noktalarını belirlemek.
Value Selling Framework:
├── Before Price Discussion
│ ├── Establish value clearly
│ ├── Quantify ROI
│ ├── Create urgency
│ └── Get commitment on value
│
├── When Price Comes Up
│ ├── Never discount without reason
│ ├── Trade value for price
│ ├── Always get something in return
│ └── Never be the first to give a number
│
└── After Initial Objection
├── Ask clarifying questions
├── Reframe value
├── Offer alternatives
└── Create packaging options
Script 1 - Value Anchoring:
"Let me share how [similar customer] calculated ROI: They saw [X% improvement] in [metric], which equals [dollar value] annually. With our price of $[X], that represents [X]% ROI. Does that framework make sense for your situation?"
Script 2 - Trade Value for Discount:
"I can certainly look at pricing options. To do that, I need to understand what you're trading. If we reduce price, what would you give up? [Features, timeline, support level, payment terms]. That way we find the right balance."
Script 3 - Price Objection Response:
"Before we discuss pricing specifics, help me understand: when you say [too expensive], are you comparing to [competitor], to your budget, or to expected ROI? Because I've found when we calculate actual value, the conversation changes."
Negotiation Tactics by Scenario:
├── Competitor Situation
│ ├── "They offer X, we offer Y. Here's the difference..."
│ ├── "Our [specific] is worth $X more than [competitor]..."
│ └── "Our pricing reflects [specific value]. What matters most to you?"
│
├── Budget Situation
│ ├── "Let's look at phased approach..."
│ ├── "What if we prioritized [critical features] first?"
│ └── "There's a [lower tier] option that fits..."
│
└── No Authority
├── "What's the process to get budget approved?"
├── "What information would help get approval?"
└── "Can we present to the decision maker together?"
Value Framework Tree:
├── Quantified Value
│ ├── Time saved × hourly rate
│ ├── Error reduction × cost per error
│ ├── Revenue increase × % attribution
│ └── Cost reduction × actual amount
│
├── Strategic Value
│ ├── Competitive advantage
│ ├── Risk reduction
│ ├── Customer satisfaction impact
│ └── Employee satisfaction
│
└── Emotional Value
├── Peace of mind
├── Reduced stress
├── Pride in work
└── Career advancement
Script 1 - Cost of Inaction:
"What does it cost you to wait? You mentioned [problem] is costing [X]/month. A 3-month delay means [3X] in losses. Our price represents [X% of that]. The real question is: can you afford to wait?"
Script 2 - Value reframing:
"Instead of viewing this as [price], think of it as [investment]. [Similar company] invested [X] and got [Y] in return. The ratio is [Z:1]. What if we could demonstrate similar results for you?"
Script 3 - Feature Trade:
"I can offer a discount if we adjust scope. Option A: Full price, all features. Option B: [X]% discount, [removed feature]. Option C: [Y]% discount, [reduced support]. Which trade-off works for you?"
Understanding BATNA:
├── What is BATNA?
│ ├── Best Alternative To Negotiated Agreement
│ ├── Your walk-away option
│ └── Your leverage in negotiation
│
├── How to Identify
│ ├── What are their alternatives?
│ ├── What happens if no deal?
│ ├── What's their timeline pressure?
│ └── What's their urgency?
│
└── How to Use
├── Never reveal your BATNA first
├── Understand their BATNA
├── Find zone of possible agreement
└── Know your walk-away point
Questions to Identify Client BATNA:
├── Direct questions
│ ├── "What happens if we don't reach a deal?"
│ ├── "What's your timeline to solve this?"
│ ├── "What alternatives are you considering?"
│ └── "What would make this not worth pursuing?"
│
├── Contextual questions
│ ├── "Have you looked at [competitor]?"
│ ├── "What's your current solution costing you?"
│ ├── "When does your current contract end?"
│ └── "What other priorities are competing for budget?"
│
└── Pressure questions
│ ├── "How urgent is solving this problem?"
│ ├── "What would change if you had 6 more months?"
│ ├── "What's the cost of doing nothing?"
│ └── "What's driving the timeline?"
Your BATNA Strength:
├── Strong BATNA
│ ├── "I understand you have options. Our unique value is..."
│ ├── "While [competitor] is an option, here's what makes us different..."
│ └── "The risk of [other option] is..."
│
├── Weak BATNA
│ ├── Focus on relationship value
│ ├── Highlight long-term benefits
│ ├── Offer flexibility on terms
│ └── Find non-price concessions
│
└── No BATNA
├── "We've found the best results come from..."
├── "Our customers say the biggest value is..."
└── "Let me show you what success looks like..."
Walk-Away Conditions:
├── Price Walk-Aways
│ ├── Below minimum viable price
│ ├── No room for profitable delivery
│ ├── Unreasonable timeline pressure
│ └── Competitor pricing below cost
│
├── Terms Walk-Aways
│ ├── Unlimited liability clauses
│ ├── Non-negotiable cancellation
│ ├── Payment terms >90 days
│ └── Personal guarantees
│
├── Scope Walk-Aways
│ ├── Out of scope requirements
│ ├── Unclear specifications
│ ├── Unlimited revisions
│ └── Feature creep without budget
│
└── Relationship Walk-Aways
├── Bad faith negotiation
├── Misaligned values
├── Unrealistic expectations
└── Toxic client behavior
How to Signal Walk-Away:
├── Soft Signal
│ ├── "This is getting outside our typical range..."
│ ├── "I'm not sure we can make this work at that price..."
│ └── "That's a significant departure from our standard..."
│
├── Hard Signal
│ ├── "I appreciate the opportunity, but I don't think we're a fit..."
│ ├── "I can't agree to those terms. Here's what I can offer..."
│ └── "Let me think about this and get back to you..."
│
└── Deal Close
├── "Here's my final offer. Take it or leave it."
├── "This is the best I can do. What's your response?"
└── "We need to move on. Can you confirm by [time]?"
Preventing Walk-Away:
├── When Client Signals
│ ├── Ask for clarification: "What specifically..."
│ ├── Understand root cause: "Help me understand..."
│ ├── Offer alternatives: "What if we tried..."
│ ├── Create new value: "In addition, we could..."
│
└── Recovery Techniques
├── Ask for one more chance
├── Bring in new person/perspective
├── Add new elements to the deal
├── Suggest formal review process
Scenario Library:
├── Price Negotiation
│ ├── Target: 20% discount
│ ├── Client: "Your price is too high"
│ ├── Leverage: Competitor quote
│ └── Variables: Payment terms, features
│
├── Competitor Close
│ ├── Target: Meet with competitor
│ ├── Client: "Going with [competitor]"
│ ├── Leverage: Signed deal imminent
│ └── Variables: Timeline, differentiator
│
├── Budget Approval
│ ├── Target: Get budget approved
│ ├── Client: "Need to get approval"
│ ├── Leverage: Key stakeholder
│ └── Variables: Presentation, materials
│
├── Scope Change
│ ├── Target: Maintain scope
│ ├── Client: "Add more features"
│ ├── Leverage: Timeline locked
│ └── Variables: Pricing adjustment
│
└── Timeline Pressure
│ ├── Target: Extended timeline
│ ├── Client: "Need it now"
│ ├── Leverage: Resource constraints
│ └── Variables: Rush fees, trade-offs
Roleplay Process:
├── Phase 1: Setup
│ ├── Define scenario parameters
│ ├── Assign roles (you play rep)
│ ├── Establish client profile
│ └── Set success criteria
│
├── Phase 2: Execute
│ ├── Run negotiation
│ ├── Play customer objections
│ ├── Push back on discounts
│ └── Test walk-away limits
│
├── Phase 3: Debrief
│ ├── What worked?
│ ├── What didn't work?
│ ├── Better approaches?
│ └── Key learnings
│
└── Phase 4: Strategy
├── Adjust approach
├── Prepare counter-arguments
├── Plan next steps
└── Set boundaries
| Pattern | Odak | Uygulama |
|---|---|---|
| Fiyat Müzakeresi | Price negotiation | Value anchoring, trade value |
| Değer Satışı | Value selling | ROI, cost of inaction |
| BATNA | Walk-away alternative | Discovery, strategy |
| Walk-Away | Exit points | Triggers, communication |
| Rol Yapma | Simulation | Senaryolar, debrief |
Negotiation errors:
- Discounting without reason
- Revealing BATNA too early
- Accepting first offer
- Being too eager
Communication errors:
- Being confrontational
- Taking objections personally
- Not listening to concerns
- No follow-through
Best practices:
- Never discount first
- Always get value in return
- Know your walk-away
- Create urgency
Skills:
- Active listening
- Patience
- Value articulation
- Creative problem solving
| Scenario | Target | Strategy |
|---|---|---|
| Price objection | Maintain price | Reframe value |
| Competitor close | Differentiate | Highlight gaps |
| Budget approval | Get approval | Create presentation |
| Scope creep | Control scope | Trade-off approach |
| Timeline pressure | Extend or add cost | Rush premium |
| Technique | Use When | Example |
|---|---|---|
| Anchoring | Early | "Industry average is X, we're Y" |
| Trade-off | Discount request | "If I reduce, you give..." |
| Silence | After offer | Wait for response |
| BATNA | Leverage | "Your alternative is..." |
| Walk-away | Dead end | "I can't go lower" |
| Metric | Target | Walk-Away |
|---|---|---|
| Discount | <15% | >25% |
| Timeline | Realistic | Unreasonable |
| Payment | <60 days | >90 days |
| Scope | Defined | Undefined |