repairshopr-ticket-create

name	repairshopr-ticket-create
description	Create a new ticket in RepairShopr with attached customer
license	MIT
compatibility	opencode
metadata	{"audience":"technicians, kiosk applications","api":"POST /tickets"}

What I do

I create a new support ticket in RepairShopr, associating it with an existing customer.

When to use me

Use this when:

• Customer has been identified (searched or created)
• You need to log a repair request or issue
• Creating a ticket from a kiosk or check-in system

How to use

Required API base URL:

• VITE_REPAIRSHOPR_SUBDOMAIN
• VITE_REPAIRSHOPR_API_KEY

Required parameters:

• customer_id (integer) - ID of the customer
• subject (string) - Ticket subject/title
• problem_type (string) - Problem type/category (e.g., "Virus", "Hardware", "Software")

Optional parameters:

• status (string) - Ticket status, default "New"
• user_id (integer) - Assigned technician/user ID
• priority (string) - Priority level
• properties (object) - Custom fields (e.g., Device Type, Maker)
• asset_ids (array) - IDs of associated assets
• due_date (string) - Due date (ISO 8601)

Example call:

const result = await skill({ name: "repairshopr-ticket-create" }, {
  customer_id: 123,
  subject: "Laptop won't power on",
  problem_type: "Hardware",
  user_id: 131330
})

Response includes:

• ticket object with full ticket details including id, number, status, etc.

Important

• Requires "Tickets - Create" permission
• Single-Customer Users can only create tickets for themselves
• Returns 422 if subject is blank or customer_id is invalid

After creation

Use repairshopr-ticket-comment skill to add the detailed initial issue description and any additional notes like serial numbers or PINs.