office-hours-and-q-and-a

name	office-hours-and-q-and-a
description	Use when providing direct instructor access. Office hours = real-time support; Q&A = async.

Office Hours and Q&A

Office hours: weekly live, instructor + cohort. Q&A: ongoing async via community or email. Both essential.

Office hours format

Standard:

1. Weekly 60-90 min — scheduled time
2. Pre-submit questions — instructor preps
3. Live Q&A — instructor answers
4. Open discussion — cohort chats
5. Recorded — for those who couldn't attend
6. Show notes / transcript — searchable
7. Follow-up — promised resources sent

Q&A best practices

1. Categorize questions — by topic
2. Common questions in FAQ — document repeats
3. Instructor response within 24 hrs during cohort
4. Async tools — discussion threads, async video
5. Community can answer — peer learning
6. Office hours recap for non-attendees

Scaling instructor time

As cohort grows:

1. Multiple instructors — divide load
2. TAs / mentors — community helpers
3. AI assistant for common questions
4. Pre-recorded FAQ — answers to top 50 questions
5. Specialized hours — beginner hours, advanced hours
6. Tiered access — premium tier gets more time

Where this fits in the X3 empire

Office hours structure for CardPrepAI Academy cohorts.