hazmat-claim-handling-procedures

name	hazmat-claim-handling-procedures
description	Use when a hazmat claim arises (spill, damage, injury). Covers documentation, notification, insurance involvement, and the regulatory + civil dual track.

Hazmat Claim Handling Procedures

Hazmat claims have higher complexity than standard freight claims.

Dual track

1. Regulatory: PHMSA + state agencies + DOT investigation
2. Civil: property damage, bodily injury, environmental cleanup

Immediate steps

• Document everything (photos, witness statements)
• Notify insurer per policy
• Engage hazmat-specialty attorney early
• Cooperate with regulatory investigation

Common issues

• Property contamination claims
• Bodily injury (responders, public)
• Environmental cleanup (often largest dollar)
• Lost cargo + cargo replacement

Average claim size

Major incident: $250K-$5M+ in combined claims.

Where this fits in X3 Compass

Applied in the X3 Compass Hazmat Center add-on.