| name | freshdesk |
| description | Manage Freshdesk support — tickets, contacts, and agents via the REST API. |
| metadata | {"thinkfleetbot":{"emoji":"🎧","requires":{"bins":["curl","jq"],"env":["FRESHDESK_DOMAIN","FRESHDESK_API_KEY"]}}} |
Freshdesk
Manage support tickets, contacts, and agents.
Environment Variables
FRESHDESK_DOMAIN - Domain (e.g. mycompany for mycompany.freshdesk.com)
FRESHDESK_API_KEY - API key
List tickets
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets?per_page=10" | jq '.[] | {id, subject, status, priority}'
Create ticket
curl -s -X POST -u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-d '{"subject":"Issue","description":"Details here","email":"user@example.com","priority":2,"status":2}' | jq '{id, subject}'
List contacts
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts?per_page=10" | jq '.[] | {id, name, email}'
Notes
- Always confirm before creating or updating tickets.