freshdesk
Manage Freshdesk support — tickets, contacts, and agents via the REST API.
Source facts
- Repository
- ThinkfleetAI/thinkfleet-engine
- Last source activity
- February 1, 2026 at 16:21
- Detected SKILL.md language
- English
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- 0
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Source instructions · Read-only preview- name
- freshdesk
- description
- Manage Freshdesk support — tickets, contacts, and agents via the REST API.
- metadata
- {"thinkfleetbot":{"emoji":"🎧","requires":{"bins":"[Truncated]","env":"[Truncated]"}}}
# Freshdesk
Manage support tickets, contacts, and agents.
## Environment Variables
- `FRESHDESK_DOMAIN` - Domain (e.g. `mycompany` for `mycompany.freshdesk.com`)
- `FRESHDESK_API_KEY` - API key
## List tickets
```bash
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets?per_page=10" | jq '.[] | {id, subject, status, priority}'
```
## Create ticket
```bash
curl -s -X POST -u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-d '{"subject":"Issue","description":"Details here","email":"user@example.com","priority":2,"status":2}' | jq '{id, subject}'
```
## List contacts
```bash
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts?per_page=10" | jq '.[] | {id, name, email}'
```
## Notes
- Always confirm before creating or updating tickets.
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