القائمة
Triage and escalate customer support tickets based on severity and impact
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
A structured offline process for diagnosing and resolving customer-reported service issues using internal data and automated tools.
Systematically identifies and classifies dangerous goods hazard classes using multi-source data and quantitative severity assessment.
Detects and investigates traffic spoofing violations in affiliate marketing to determine enforcement actions.
Establishes a multi-tiered review system for classifying, escalating, and moderating user-generated video content.
Detects and investigates referral abuse violations to determine risk severity and appropriate enforcement actions.
Conducts pre-flight airworthiness verification through multi-layered inspection of mechanical components, electrical systems, and maintenance records.
| name | support-escalation |
| description | Triage and escalate customer support tickets based on severity and impact |
| required_tools | ["tickets__get","tickets__update","notifications__send"] |
Use the tickets tool to fetch the full ticket details including customer history, priority level, and any previous interactions.
Analyze the ticket content and determine the severity level:
[APPROVAL REQUIRED] Based on the severity assessment:
Update the ticket with the routing decision and notify relevant parties.
Verify that all notifications were sent successfully and the ticket status is updated.
