| name | b2b-lead-generation |
| description | 多通道客户开发 — Google Maps + LinkedIn + Facebook 搜索、开发信生成、询盘回复、报价谈判 |
| triggers | ["找客户","开发客户","客户开发","找潜在客户","开发信","询盘","客户跟进","客户分析","报价","谈判"] |
| category | 客户开发 |
| version | 1.0.0 |
| author | Foreign Trade Assistant |
---|-----------|------|
| 平台目录页 | URL 含 alibaba.com / made-in-china.com / tradekey.com / globalsources.com | 阿里产品页本身不是买家 |
| 聚合页 | URL 含 yellowpages.com / yelp.com / opencorporates.com | 这类是目录不是客户 |
| 竞争对手 | 同行业供应商官网(你卖他卖的同一类产品) | 用产品名+manufacturer 搜出的同行 |
| 政府机构 | URL 含 .gov / .edu / .org(除非明确是采购方) | 一般非目标客户 |
| 死链 | browser_navigate 返回 404 / 503 | 不可达 |
| 占位页 | 官网为 Wix/Squarespace 模板页且无具体业务 | 通常是空壳公司 |
多语言查询
目标市场非英语时,必须生成当地语言版本的 query:
- 西班牙语市场(拉美/西班牙):
{product} distribuidor {country} / {product} mayorista {country}
- 阿拉伯语市场(中东):
{product} موزع {country} / {product} مستورد {country}
- 德语市场(DACH):
{product} Händler {country} / {product} Großhändler {country}
- 法语市场:
{product} distributeur {country} / {product} grossiste {country}
- 俄语市场:
{product} дистрибьютор {country} / {product} оптовый {country}
- 葡语市场(巴西/葡萄牙):
{product} distribuidor {country} / {product} atacadista {country}
输出格式
## 🔍 三通道搜索结果
### 通道分布
| 通道 | 原始结果 | 去重后 | 通过黑名单 |
|------|---------|--------|------------|
| A: Google Maps | N1 | N1' | N1'' |
| B: Google Search | N2 | N2' | N2'' |
| C: FB/LinkedIn | N3 | N3' | N3'' |
**最终候选**:N 家
### TOP 10 候选客户
| # | 公司名 | 官网 | 国家 | 通道 | 邮箱 | LinkedIn | 电话 |
|---|--------|------|------|------|------|----------|------|
| 1 | ... | ... | ... | A+B+C | ... | ... | ... |
STOP RULE
- 单次搜索总轮次上限 15 轮(每通道 5 轮)
- 达到上限或候选数 ≥ 30 家即停止
- 候选数 < 5 家时告知用户「信号不足,建议换关键词或扩大市场范围」
- 按以下格式返回:
- 客户分类:高价值(A)/ 中等(B)/ 潜力(C)
- 具体行动建议:第一步做什么、第二步做什么
- 开发信/邮件模板(个性化,以客户痛点开头,非产品广告)
- 跟进时间表:Day1 / Day3 / Day7 / Day14
如果用户没有明确说明产品或市场,请先询问这两个关键信息。
邮件主题行优化(提升打开率)
邮件主题行决定 70%+ 的打开率。每次生成开发信时,同时提供 3-5 个主题行变体,使用不同策略:
- Strategy A — 个性化引用:包含客户公司名或行业关键词,如 "[Company] | [Pain Point Solution]"
- Strategy B — 提问引发好奇:以问题开头,如 "Quick question about [their specific challenge]"
- Strategy C — 关联触发事件:绑定最近事件(展会/行业新闻/客户动态),如 "Following up on [trigger event]"
- Strategy D — 价值先行:直接展示能带来的价值,如 "[Benefit] for [Company]"
主题行规则:保持 30-50 个字符(移动端预览 ≤7 词)、使用问句(Open rate +15-20%)、避免 SPAM 触发词、不要全部大写或过多感叹号、个性化标记(公司名/人名/行业)必须真实匹配客户信息。
多语言邮件生成
当客户目标市场为非英语国家时,生成多语言邮件版本:
- 中东(阿联酋/沙特/埃及等)→ English + Arabic 双语,阿拉伯语使用正式敬语(السيد المحترم)
- 拉美(巴西/墨西哥/智利等)→ English + Spanish / Portuguese 双语
- 欧洲非英语(德国/法国/意大利等)→ English + 本地语言双语
- 俄罗斯/独联体 → English + Russian 双语
- 日韩 → English + Japanese / Korean 双语
非英语版本规则:使用该语言的正式商业敬语格式(非直译中文/英文模板)、核心信息一致但本地化表达而非逐字翻译、日期格式/货币单位/计量单位本地化、主题行也提供本地化版本。始终以英语版本为主要版本,本地化版本为第二版本。如客户市场信息不明确,默认只生成英语版本。
- 【重要】如果用户要求整理或保存客户信息到系统中,请使用 execute_code 工具执行以下 Python 代码:
from trade import customer as _cust
_cust.bulk_save(
company_id={当前公司ID},
customers=[
{"name": "公司名", "contact": "联系方式", "note": "备注",
"country": "国家", "tier": "A/B/C", "linkedin_url": "LinkedIn链接",
"company_website": "公司网站", "email": "邮箱", "backup_email": "备用邮箱",
"phone": "电话", "whatsapp": "WhatsApp", "wechat": "微信",
"social_media": {"facebook": "链接", "instagram": "链接", "tiktok": "链接",
"youtube": "链接", "twitter": "链接"},
"source": "agent"},
...
],
library_id={当前文档库ID}, # 如果从文档库扫描得到,传 library_id 自动关联
)
执行后会返回 {"created": N, "skipped": N}。请告知用户保存结果。
提示:如果批量保存多客户,尽量使用 contact 存放主要邮箱/电话,email 存放邮箱,
country 存放国家,tier 存 A/B/C 等级。source 填 "agent"。
按目标市场定制开发信策略
不同地区的买家对沟通方式的偏好不同。生成开发信/回复/报价时,根据客户所在国家/地区调整语气和内容侧重。
北美(美国/加拿大)
- 语气:直截了当、结果导向
- 侧重:时效性、成本节约、ROI 数据
- Hook:以行业数据或客户痛点开场
- 格式:短段落、破折号列表、清晰 CTA
欧洲(德国/法国/英国/北欧)
- 语气:专业、正式、细节导向
- 侧重:品质认证(CE/ISO/TUV)、技术参数、供应链稳定性
- Hook:以认证资质或技术指标开场
中东(海湾国家/沙特/阿联酋)
- 语气:关系导向、尊重/礼貌
- 侧重:低价、详细产品描述、售后服务
- Hook:以对当地市场的了解或合作经历开场
南美(巴西/墨西哥/阿根廷)
- 语气:友好、耐心、简单英语
- 侧重:免费样品、OEM/ODM 能力、灵活 MOQ
- Hook:以免费样品或定制能力开场
澳洲/新西兰
- 语气:直接、友好、非正式
- 侧重:交期、性价比、服务响应
东南亚
- 语气:礼貌、灵活、关系建立
- 侧重:价格竞争力、付款条件灵活性、交期
报价与谈判 6 策略
当用户需要进行价格谈判时,根据客户反应选择合适的策略。不要只降价格,要转换谈判维度。
- 话题转移型 -- 客户说贵,不正面应战,转移话题到其他维度
- 价值主导型 -- 强调差异化价值而非价格
- 间接让步型 -- 不降显性价格,在其他方面让步(打样/质保/运费)
- 直接让步型 -- 小幅降价但换回条件(如提高订单量)
- 客户背书型 -- 引用类似客户成交数据
- 二选一型 -- 给客户两个选择,引导到期望方案
失联客户重新接触 4 策略
当客户在报价/样品/谈判阶段突然失联时,根据不同时间间隔选择策略。
- 直接询问型(失联 3-7 天)
- 业务角度型(失联 1-2 周):提供新的行业信息或市场变化
- 朋友角度型(失联 2-4 周):以节日问候/出差为由重新接触
- 解决方案列表型(失联 1 个月以上):逐条回应客户可能关心的问题
发送前强制自检
每次生成任何邮件、报价、回复后,在输出给用户之前,必须对照文末「Quality Gate Checklist」逐项检查。这是强制步骤,不得跳过。漏掉一项意味着可能丢失客户。
Subject: [Personalization — company name or recent news] + [Value prop]
Hook (1-2 sentences): ← Address their pain point
"I noticed [specific observation about their company]..."
Credibility (1 sentence): ← Brief why you
"[Your company] helps [similar companies] with [specific problem]."
Value (2-3 bullets): ← What they get
✅ [Specific benefit 1]
✅ [Specific benefit 2]
✅ [Specific benefit 3]
Social Proof (optional): ← Evidence
"We've helped [X]+ companies in [industry]..."
CTA (1 sentence): ← Clear next step
"Would you be open to a 15-minute call this week to explore if this makes sense for you?"
### Cold Email Templates
#### Template 1: Problem-Aware Outreach(客户痛点导向)
Subject: [Their company] + [their likely pain point]
Hi [Name],
[具体观察 — 不要泛泛而谈,要针对这个客户的实际情况]。
比如:"I noticed your product line requires CE-certified components, which many suppliers struggle to deliver consistently."
我们帮 [X]+ 家 [industry] 公司解决了 [具体问题],让他们:
→ [客户得到的具体好处 1,如 "月度返工率从 8% 降到 1.5%"]
→ [客户得到的具体好处 2,如 "验货通过率提升到 99%,不再被海关扣货"]
关键是我们做了同行不做的:[你独有的服务/能力,如 "每批货附完整检测报告 + 实验室签字" 或 "48h 打样 + 免费寄样到您的手上"]
想聊聊你们的 [具体话题] 吗?15 分钟就行。
Best regards,
[Your name]
[Title] | [Company]
#### Template 2: Referral Warm Outreach
Subject: [Referrer name] suggested I reach out
Hi [Name],
[Referrer name] mentioned you're looking to [their goal/problem].
I help companies like yours [what you do] — specifically for the [industry] sector.
Would you be open to a quick conversation about your [topic]? Happy to share some relevant insights from our work with similar companies.
Best,
[Your name]
#### Template 3: LinkedIn Connection Note (≤300 chars)
Hi [Name]! I help [industry] buyers avoid [specific pain point — e.g., "inconsistent quality across shipments"]. Built a process that [your unique value]. Open to connecting!
### SPAM Filter Words to Avoid
**Never use in subject lines or body**:
FREE Guaranteed No obligation
100% Winner Limited time
Act now Urgent As seen on
Best price Lowest price Million
Cash bonus Extra income Increase your
## Phase 4: Follow-Up Sequences
### Standard Follow-Up Sequence
| Day | Action | Channel | Content Type |
|-----|--------|---------|--------------|
| Day 1 | Initial outreach | Email | Cold email |
| Day 3 | Follow-up #1 | Email | Brief reminder + new value |
| Day 7 | Follow-up #2 | LinkedIn | Connection note or InMail |
| Day 14 | Follow-up #3 | Email | Different angle or question |
| Day 30 | Final attempt | Email | Break-up email (last chance) |
### Follow-Up Email Templates
#### Day 3 — Gentle Reminder
Subject: Re: [Previous subject]
Hi [Name],
Just following up on my note below — wanted to make sure it didn't get buried.
Happy to hop on a quick call if you'd find it helpful, or if now's not the right time, no worries at all.
Just reply here and I'll leave you alone! 😅
Best,
[Your name]
#### Day 14 — Different Angle
Subject: [Question related to their business]
Hi [Name],
Quick question: What's your biggest challenge right now with [topic related to your product]?
We recently helped a company in your space solve [specific problem] — might be relevant to what you're working on.
Worth a quick chat?
Best,
[Your name]
#### Day 30 — Break-Up Email
Subject: Last note from me 👋
Hi [Name],
I've tried reaching out a few times but haven't heard back — I imagine you're busy!
I'm going to close your file for now. But if you ever want to chat about [topic], my door's always open.
Best of luck with [their goals],
[Your name]
## Phase 5: Customer Types & Communication Strategies
### Type 1: Retailer / Small Wholesaler
| Characteristic | Description |
|----------------|-------------|
| Decision speed | Fast — days to weeks |
| Order size | Small (1-3 months inventory) |
| Price sensitivity | High |
| Communication | Direct, no fluff |
| MOQ expectations | Flexible preferred |
**Strategy**: Fast response, competitive pricing, small MOQ options, focus on speed
**Key phrase**: "快、准、狠" — fast, precise, aggressive
### Type 2: Trading Company / Middleman
| Characteristic | Description |
|----------------|-------------|
| Decision speed | Medium — weeks to months |
| Order size | Medium |
| Price sensitivity | Medium-high |
| Communication | Professional, formal |
| Commission expectation | Often expect kickback |
**Strategy**: Find the real decision-maker, offer reasonable commission, be their preferred supplier
**Key phrase**: "找对负责人,留出佣金空间"
### Type 3: OEM / Brand Buyer
| Characteristic | Description |
|----------------|-------------|
| Decision speed | Slow — months to years |
| Order size | Large (long-term contracts) |
| Quality focus | Very high |
| Communication | Technical, detailed |
| Customization | Expects ODM/OEM capability |
**Strategy**: Show R&D capability, certifications, quality systems, samples before commitment
**Key phrase**: "展示研发和认证能力"
### Type 4: Chain Supermarket / Big Box
| Characteristic | Description |
|----------------|-------------|
| Decision speed | Very slow — 6-18 months |
| Order size | Very large (national rollout) |
| Compliance focus | Extremely high |
| Communication | Very formal, legal-heavy |
| Margin pressure | High |
**Strategy**: Be patient, expect audits, prepare for strict compliance, long runway
**Key phrase**: "持久战准备"
## Phase 6: Inquiry Handling — The 30-Minute Rule
**Reply to all inquiries within 30 minutes during working hours.**
### Inquiry Response Template
Subject: Re: [Product inquiry from XXX]
Dear [Name],
Thank you for your inquiry about [product]!
I've attached our [product catalog / quotation sheet / specifications] for your reference.
[Answer to their specific question(s)]
Regarding your requirements:
- MOQ: [X] pieces
- Lead time: [X] days
- Payment terms: [Your standard terms]
Could you please clarify:
- [Specific question 1]
- [Specific question 2]
Looking forward to your feedback!
Best regards,
[Your name]
[Title] | [Company]
[Phone] | [WeChat/WhatsApp]
## Phase 7: Price Negotiation Framework
### The 3-Step Price Negotiation
**Step 1: Reframe the Comparison**
"While our price might be higher than [competitor/supplier], consider:
✅ [Certification/quality advantage]
✅ [Lead time advantage]
✅ [After-sales service advantage]"
**Step 2: Value Breakdown**
"Our pricing includes:
📦 [Full package contents]
✅ [Included service 1]
✅ [Included service 2]
💰 [Payment terms advantage]"
**Step 3: Win-Win Analysis**
"Let's look at this from both sides:
[Your concern] → [Our solution]
[Their concern] → [Your flexibility]
= [Mutually beneficial outcome]"
### Price Positioning Strategies
| Strategy | When to Use | Approach |
|----------|------------|----------|
| **Low-price leader** | Commoditized product, high volume | Competitive pricing, accept thin margins |
| **Value-based pricing** | Differentiated product, strong position | Price reflects total value including service |
| **Penetration pricing** | New market entry | Set initial low price to gain market share |
| **Premium pricing** | High quality, strong brand | Higher price signals quality |
## Phase 8: Quote Generation
### Quote Must Include
QUOTATION
Date: [Date]
Quote No.: [XXX]
To: [Client Name]
Company: [Company]
Email: [Email]
Product: [Product name]
Model/Spec: [Model/spec details]
MOQ: [X] pieces
Unit Price: [Price] [Currency]
Total (for MOQ): [Total]
Price Terms: [FOB/CIF/EXW/DDP]
Payment Terms: [T/T 30%/70%]
Lead Time: [X] days
Validity: [X] days
Remarks:
- [Additional terms or notes]
Best regards,
[Your name]
[Company]
## Phase 9: Sample Management
### Sample Process
-
SAMPLE REQUEST
→ Confirm sample requirements (quantity, specs)
→ Confirm sample fee and shipping
-
SAMPLE PREPARATION
→ Produce/procure sample
→ Quality check before shipping
-
SAMPLE SHIPPING
→ Choose appropriate shipping method
→ Provide tracking number
→ Include thank-you note and business card
-
SAMPLE FOLLOW-UP
→ Check if received
→ Ask for feedback
→ Answer any questions
-
SAMPLE TO ORDER
→ Convert sample order to bulk order
→ Negotiate terms and pricing
## Phase 10: Order Follow-Up & Tracking
### Order Tracking Timeline
| Stage | Action | Communication |
|-------|--------|---------------|
| Order Confirmed | Send PI for signature | Email |
| Production Started | Photo/video of production | WeChat/Email |
| QC Inspection | Send inspection report | Email |
| Shipping | Send BL/tracking | Email |
| Delivery | Confirm receipt | Phone/WeChat |
| 30-Day Follow-up | Check satisfaction | Email |
| 90-Day Follow-up | Request review/referral | Email |
## Quality Standards
1. **Response time**: Reply to all inquiries within 30 minutes during business hours
2. **Personalization**: Every outreach message must reference something specific about the prospect
3. **No placeholders**: All templates must be filled with actual prospect data before sending
4. **Professionalism**: Consistent formatting, grammar, and branding in all communications
5. **Follow-through**: If you promise something (quote, sample, call), deliver it
6. **Documentation**: Log all customer interactions in the customer record
## Subject Line Variants (Lavender.ai style)
Generate 3-5 variants for every email. Apply to any email template above.
**Example — For a hydraulic tool OEM reaching out to a distributor:**
- Strategy A — Personalized Reference: `XYZ Hydraulics | Streamlining Tooling Supply`
- Strategy B — Question/Curiosity: `Quick question about your tooling lead times`
- Strategy C — Trigger Event: `Re: Hannover Messe — hydraulic solutions for your lineup`
- Strategy D — Value-First: `30% faster tooling delivery for XYZ Hydraulics`
**Example — For a food packaging buyer in Germany:**
- Strategy A — Personalized Reference: `EuroPack GmbH | Sustainable tray solutions`
- Strategy B — Question/Curiosity: `Still struggling with moisture in meat packaging?`
- Strategy C — Value-First: `15% lower leak rate vs industry average`
- Strategy D — Trigger Event: `Following up on Anuga Food Fair`
## Multi-Language Email Variants
When target market is non-English, generate dual-language versions with localized formatting.
### Arabic + English (Middle East buyers)
Arabic:
السيد [Name] المحترم،
السلام عليكم ورحمة الله وبركاته،
لاحظت أن [Company Name] تعمل في مجال [industry]، وقد يكون التحدي الأكبر لديكم هو [pain point].
نحن في [Your Company] نساعد شركات قطاع [industry] على [solution]، من خلال:
→ [Specific benefit 1]
→ [Specific benefit 2]
نتطلع إلى مناقشة كيف يمكننا دعم أعمالكم.
مع خالص التحية،
[Your name]
English (same content):
Subject: Supporting [Company]'s [pain point] with [solution]
Dear [Name],
[Same value proposition in English, not literal translation]
### Spanish + English (Latin American buyers)
Spanish:
Asunto: Optimización de [pain point] para [Company Name]
Estimado/a [Name],
Noté que [Company Name] enfrenta desafíos con [pain point]. En [Your Company] ayudamos a empresas del sector [industry] a [solution].
→ [Specific benefit 1]
→ [Specific benefit 2]
¿Le parece bien una llamada de 15 minutos esta semana?
Saludos cordiales,
[Your name]
### German + English (DACH buyers)
German:
Betreff: Effizientere [solution] für [Company Name]
Sehr geehrte/r Herr/Frau [Name],
ich habe festgestellt, dass [Company Name] im Bereich [industry] tätig ist. Eine häufige Herausforderung ist [pain point].
Wir unterstützen Unternehmen wie Ihres dabei, [solution] zu erreichen:
→ [Specific benefit 1]
→ [Specific benefit 2]
Ich freue mich auf ein kurzes Gespräch.
Mit freundlichen Grüßen,
[Your name]
### Regional Language Quick Reference
| Region | Language | Subject Tone | Formal Greeting |
|--------|----------|-------------|-----------------|
| Middle East | Arabic + English | Formal, relationship-first | السيد المحترم / Dear |
| Latin America | Spanish + English | Warm, professional | Estimado/a / Dear |
| Brazil | Portuguese + English | Warm, personal | Prezado/a / Dear |
| Germany/Austria | German + English | Direct, formal | Sehr geehrte/r |
| France | French + English | Formal, polite | Madame/Monsieur |
| Russia/CIS | Russian + English | Formal, direct | Уважаемый/ая |
| Japan | Japanese + English | Very formal, humble | 拝啓 / Dear |
| South Korea | Korean + English | Formal, respectful | 안녕하세요 / Dear |
## Common Pitfalls
1. **Product-first mentality** 🔴 **最致命**: 开发信第一句就介绍公司和产品。正确做法:先谈客户的难处 → 你能怎么帮 → 最后才一句话带过产品
2. **One-size-fits-all outreach**: Always personalize — mass messages get ignored
3. **Giving up too early**: 80% of customers are closed after the 4th follow-up
4. **空洞话术**: 不说"质量好价格优服务好",具体说"每批货附 X 项检测数据""从下单到出货最快 Y 天""欧美 CE/FDA 认证我们在行"
5. **Ignoring time zones**: Respect the prospect's working hours
6. **Weak subject lines**: The subject line determines if your email gets opened
7. **No clear CTA**: Always tell the prospect what to do next
8. **Price-only negotiation**: Never compete on price alone — compete on the unique value only you provide
9. **Skipping sample phase**: Always insist on sample approval before bulk orders
## 反营销腔自检(生成后强制执行)
> 每封开发信生成后、输出给用户前,必须对照以下清单逐项检查。任何一项 fail 必须重写后再检查,不得跳过。
### 禁用词清单(命中即重写)
| 类别 | 禁用表达 | 替换为 |
|------|---------|--------|
| 空洞话术 | "质量好价格优服务好" | "每批货附 X 项检测数据 / 从下单到出货最快 Y 天 / 欧美 CE/FDA 认证我们在行" |
| 营销硬卖 | "Best price / Lowest price / Best quality" | 具体数据 + 对比锚点(如 "MOQ 200 vs 行业 500")|
| 催促话术 | "Act now / Limited time / Don't miss out" | 客观时间窗口(如 "我们的 Q3 产能还剩 30%")|
| 自吹自擂 | "We are the leading / We are the best" | 客户背书(如 "X 公司用我们 3 年了,复购率 85%")|
| 模糊承诺 | "We can do anything / We support everything" | 明确边界(如 "我们做 X 不做 Y,因为 X 才是我们的强项")|
### 反营销腔语气校验
读一遍开发信,问自己 5 个问题:
1. **第一句是在讲客户还是在讲自己?** — 必须是客户("I noticed your...")而非自己("We are...")
2. **60% 篇幅在讲客户痛点还是在讲产品?** — 必须客户痛点为主
3. **有没有具体到这个客户独有的细节?** — 必须有(客户网站/动态/产品线某一项)
4. **删掉公司名后这封信是否适用任何同行?** — 如果适用则失败(说明太泛)
5. **客户 5 秒内能否感受到"这封信和我有关"?** — 不能则重写
### 反垃圾邮件规则(避免进垃圾箱)
**主题行**:
- [ ] 不含 SPAM 触发词:FREE / GUARANTEED / 100% / WINNER / URGENT / ACT NOW / LIMITED TIME / NO OBLIGATION
- [ ] 不全大写(如 "BUY NOW" → "Buy now")
- [ ] 不含过多感叹号(最多 1 个)
- [ ] 字符数 30-50(移动端 5-7 词预览)
- [ ] 不含过多特殊符号($$$ / !!! / ???)
**正文**:
- [ ] 大写单词 ≤1 个(专有名词除外)
- [ ] 红色字体强调 ≤2 处
- [ ] 图片面积 < 总面积 50%
- [ ] 包含退订方式("Reply STOP to unsubscribe")
- [ ] 附件 < 10MB
- [ ] 收件人非 role email(info@/sales@/contact@ 提醒用户尝试找具体人名)
- [ ] HTML 邮件必须同时带纯文本版本(multipart/alternative)
- [ ] 字体使用 web-safe(Arial / Helvetica / Georgia)
## 替换法 A/B 测试(每封开发信强制)
> 同一客户生成 2 个正文变体,择优发送。这不是可选项 — 99% 的开发信死于「我以为这封好」。
### 变体生成规则
对同一背调结果,生成 2 个变体:
- **变体 A — 痛点先行型**:开头 1-2 句直接戳客户最可能的痛点,再用 2-3 个 bullet 给方案,最后 1 句 CTA
- **变体 B — 价值先行型**:开头 1-2 句展示能给客户带来的具体价值(数字化),再用 1-2 个证据支撑,最后 1 句 CTA
两个变体必须:
- 基于同一背调结果(不能 A 用一套信息 B 用另一套)
- 主题行不同(A 用策略 A 个性化引用,B 用策略 B 提问引发好奇)
- CTA 相同(避免测试变量太多)
- 字数差异 ≤20%
### 选择规则
默认推荐变体 A(痛点先行),原因:外贸买家痛点驱动 > 价值驱动。
但以下场景选变体 B:
- 客户是连锁超市 / 大品牌(已被各种供应商围着转,痛点信太多,价值信反而新鲜)
- 客户在 LinkedIn 上发过招聘 / 扩张信号(说明有预算,直接给价值更直接)
- 客户是 trading company / middleman(他们关心的是「你能帮我赚多少」而非「你能解决我什么痛」)
### 输出格式
━━━ 变体 A — 痛点先行 ━━━
主题:[Subject A]
正文:
[Body A]
━━━ 变体 B — 价值先行 ━━━
主题:[Subject B]
正文:
[Body B]
━━━ 推荐 ━━━
推荐变体 [A/B],原因:[基于客户类型判断]
⚠️ 反营销腔自检:[PASS/FAIL]
⚠️ 反垃圾邮件自检:[PASS/FAIL]
## Quality Gate Checklist — 发送前 60 秒自检
> 每次生成邮件/报价/回复前,对照对应场景的检查点逐条过一遍。漏掉任何一项都可能导致客户流失。
### 1. 开发信 (Cold Email)
- [ ] 是否提了客户网站/动态的一个**具体细节**?(不能是泛泛的 "I saw your website")
- [ ] 标题是否**不超过 8 个词**?(移动端 5-7 词预览)
- [ ] 是否 60% 讲客户痛点 + 25% 硬实力 + 15% CTA?
- [ ] 是否提供了 3-5 个主题行变体(策略 A/B/C/D)?
### 2. 询盘回复 (Inquiry Reply)
- [ ] 是否**先确认客户需求**(规格、数量、认证)再报价?
- [ ] 是否问了至少 2 个澄清问题?
- [ ] 是否在 30 分钟内回复?(标注回复时效期望)
- [ ] 是否附上了产品目录 / 报价单 / 规格书?
### 3. 报价函 (Quotation)
- [ ] 是否写明了**有效期**(Validity: X days)?
- [ ] 是否写明了**贸易术语**(FOB/CIF/EXW)+ 具体地点?
- [ ] 是否写明了**包装方式**(carton/pallet/wooden case)?
- [ ] 是否写明了**最小起订量**(MOQ)?
- [ ] 是否写明了**付款条件**(T/T 30/70, L/C at sight 等)?
- [ ] 报价单号是否唯一可追溯?
### 4. 跟进邮件 (Follow-Up)
- [ ] 是否提供了**额外价值**(市场信息/类似案例/行业新闻)而非仅仅催单?
- [ ] Day 3:是否只是轻提醒 ("making sure it didn't get buried")?
- [ ] Day 7:是否换了角度切入(LinkedIn / 提问)?
- [ ] Day 14:是否提供了新信息而非重复第一封?
- [ ] Day 30:是否有明确的 "break-up" 收尾?
### 5. 价格谈判 (Price Negotiation)
- [ ] 是否**先问了"您的目标价是多少"**再降价?
- [ ] 是否用差异化价值(认证/交期/售后)而非单纯降价比价?
- [ ] 如果必须降价,是否同步**缩小了服务范围**(如 MOQ 提高 / 交期延长)?
- [ ] 是否给出了 3 步谈判框架(Reframe → Value Breakdown → Win-Win)?
### 6. 付款方式谈判 (Payment Terms)
- [ ] 是否提出 **"30% 定金 + 70% 尾款见提单副本"** 作为折中方案?
- [ ] 是否解释了为什么需要这个付款条件(备料成本/定制程度)?
- [ ] 对于大单(>$50K),是否建议了 L/C at sight?
- [ ] 对于老客户,是否给了更灵活的台阶(如 "这次破例,下次恢复标准")?
### 7. 交期谈判 (Delivery Time)
- [ ] 是否提前告知了加急成本(**"加急需增加约 5% 空运费"**)?
- [ ] 是否给了客户选择权(空运 X 天 vs 海运 Y 天 + 价差)?
- [ ] 是否解释了交期的构成(备料 N 天 + 生产 M 天 + 检测 P 天)?
### 8. 样品寄送 (Sample Shipping)
- [ ] 是否告知了**追踪号**(Tracking Number)?
- [ ] 是否告知了**预计到达日**(ETA)?
- [ ] 是否附上了**样品使用说明**或检测要点?
- [ ] 是否在预计到达日当天/次日跟进确认收货?